Technology Support

Recruiter
JT Recruit
Location
Leicester, UK
Salary
Competitive
Posted
14 Aug 2019
Closes
02 Sep 2019
Ref
1225153940
Contract Type
Permanent
Hours
Full Time
My client is a well established company based at meridian business park

They are now seeking a Technology assistant to join their team on a permanent basis

The role of technology in the financial services sector is an ever changing and exciting area.

You will be responsible for building relationships and promoting the use and benefits of the networks systems to them. You will become a core member of the Technology department, helping members with queries and raising concerns accordingly.

Key results

* Create and maintain positive relationships with both members of the network and third parties.

* Own member questions and queries about technology.

* Promote the use of technology and identify new ways to go about this.

* Gain experience in the financial services with an established institution.

Key tasks

* Assist members with technology queries over the phone/remote login

* Train and build member and staff systems knowledge

* Deliver training to small groups

* Liaise effectively with third party suppliers

* Monitor issues and identify areas of potential concern accordingly

* Help build knowledgebase

* Work closely with other departments in the business

* Maintain a professional and positive attitude

Qualifications

GSCE level or above. Qualifications in Financial Services and/or Customer Service an advantage.

Skills/competencies

* Able to demonstrate a suitable level of industry knowledge and experience to conduct the role

* Good communication skills

* Time management

* Commercially aware with strong analytical skills

* Good team player, but with a definite ability to work under own initiative

* Good computer skills including Excel and Word, and Broker specific tools

Experience Required

* Minimum of 2 years' experience in a customer facing role.

* At least 1 years' experience working with a CRM system or similar.

* Knowledge of the financial services sector preferable but not a necessity.

If this sounds like you, please email your CV today

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