Technical Client/Account Manager - Audio Visual Industry

Recruiter
Prospero Integrated
Location
Epping Green, UK
Salary
Competitive
Posted
14 Aug 2019
Closes
13 Sep 2019
Ref
1225151227
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Prospero Integrated are actively seeking an experienced, client focused and career driven Senior Account Manager to join our clients' expanding team. The main aspect of the role is to service high-end clients globally, maintain, develop and manage client relationships liaising as to their exact requirements, to ensure total client satisfaction.

The ideal candidate will have experience in managing high end client portfolios within the AV industry, a flexible can-do attitude, outstanding people management and communication skills, the ability to work well under pressure and the desire to work as part of a collaborative team to help us deliver exceptional client service.

Key Responsibilities

* Ensuring close liaison and developing exceptional working relationships with clients.

* Providing professional knowledge and expertise.

* Establishing and maintaining a thorough knowledge of products.

* Preparing client quotations and proposals.

* Liaising with in-house technical staff to ensure that clients receive the right level of technical input where it is required.

* Liaising internally cross departmentally to ensure the highest level of service is received and all jobs are carried out in accordance with client specific requirements.

* Maintaining an accurate and up to date record of all client communications.

* Using company system to log all bookings and produce paperwork for client approval and signature.

* Conducting client visits as necessary and appropriate.

* Achievement of specific projects and targets as set and defined by senior management.

* Working with the Directors to identify and access new markets/ clients.

* Participating in exhibitions and events as and when required.

Behaviours/Competences

* A strong, proven background in managing client portfolios in a fast-paced sales/customer service/account management environment within the Audio-Visual events industry.

* A good standard of education and a professional approach.

* The ability to understand client needs and aim to exceed expectations (as we believe superior client service is key).

* Strong organisational skills and planning ability.

* A keen eye for attention to detail.

* Flexibility to deal with the demands of working in a fast-paced environment.

* Excellent communication skills, both verbally and written.

* A positive minded self-starter who's able to use initiative.

* Adaptable and flexible to the demands of the event industry. Being part of the 'live events industry' means there are no second chances!

* A dynamic individual who will work over and above the job description all in the name of enabling us to deliver great events for clients.

* A great team player.

If this position sounds like the next career move for you, please get in touch and apply with Prospero Integrated today

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