Personal Injury Team Leader

Keoghs Solicitors
Bolton, UK
08 Aug 2019
03 Sep 2019
Contract Type
Full Time
Motor - Team Leader - Bolton, Horwich


Are you a Motor Fee Earner with supervisory and/or team leader experience? Are you an experienced team leader with relevant industry knowledge? Are you a strong motivator able to lead by example? If yes, then Keoghs might have your next career step.

We are currently looking to recruit a Personal Injury Motor Team leader to lead a team of approx. 8 individuals including fee earners, assistants and paralegals. The team leader will lead the team to meet objectives and deliver high work standards.


·Plan and distribute workload across the team, paying appropriate attention to individual team member???s current capability, and capacity, to ensure the timely and profitable completion of cases

·Provide specific client briefs, updates and implement Keogh's policies, procedures and local initiatives, including actions arising from audits, to effectively inform and engage staff to perform to the desired standards

·Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery is maintained at all times

·Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members, through the appraisal process

·Manage client finances, controlling FE/FEA costs, to ensure that work is delivered profitably and that cash flow is maximised

·Ensure prompt bill approval by FE's to ensure consistent cash flow

·Control work in progress (WIP), to ensure efficiency and avoid files becoming dormant

·Act as the first point of contact for client complaints, taking action to resolve issues as swiftly and effectively as possible, either by taking local action or by appropriately escalating through the Problem Recovery Process (PRP) and notifying the relevant senior managers

·Deliver personal caseload (partial) to required company standards and to the fulfilment of personal targets and objectives

·Complete projects and process updates in order to improve current operating practices or to address specific client issues

·To ensure compliance with the SRA Code of Conduct 2011

·Involvement in the recruitment and selection process for the Team

·Work in tandem with other Team Leaders and your Business Unit Director

·Adhere to the Keoghs Values


·Experience in the file handing of technical and high value motor claims

·Proficient in all stages of the litigation process of motor claims

·Demonstrate some prior experience of;

oSuccessfully leading a motivated team or a project to deliver on outcomes in insurance/legal sector.

oProviding Technical support to others.

oDeveloping others through identifying learning requirements and gaps and formulating plans to improve performance/capability through appraisals, and manage capacity.

·Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system, and aspects of Management Information (MI).


·A competency framework which guides you through aspects of your work. Once completed you are signed off to work on tasks on your own and aid your further progression

·A supportive environment where you will be offered guidance and advice from a technical supervisor and your team leader to ensure professional progression and personal / operational support

·You will find that your colleagues are down-to-earth and make for good team mates

·A sharing environment of knowledge and expertise including an intranet site to share successes, advice and news specific to the disease department

·We are a diverse team and an equal opportunity employer; for example, 66% of women are in a senior position within our firm


·Salary discussed upon application

·35 hours per week Monday - Friday

·Annual leave plus bank holidays and the option to buy additional holidays

·Healthcare Cash Plan

·Death in Service - after 1 year

·Employer Pension Contribution

·Cycle to work scheme

·Tech scheme

·Season ticket loan

·Car parking scheme

·Gym flex

·Access to Online Discount Sites

·Discounted Gourmet Society Membership

·Discounted Tickets for Merlin Attractions nationwide

·Discounts at retail outlets

Keoghs is one of the leading providers of claims-related services to insurers, businesses and other suppliers to the insurance sector. We combine proven processes, technology and a low cost infrastructure with deep legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;

·We listen, are down to earth and supportive

·We work together towards a common goal

·We're friendly with a can do attitude

·We care about our clients

·We evolve

Keoghs is a Disability Confident employer and we endeavour to recruit from the widest possible pool of suitable candidates. If you require any adjustments or special arrangements to be made to our application process on account of a disability please contact the recruitment team on 01204 672278 and ask to speak to Recruitment.

We'd like to take this opportunity to thank you for interest in this position and in our organisation

Strictly no agencies please

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