Product Owner

Aspire IT Recruitment LTD
Borehamwood, UK
02 Aug 2019
03 Sep 2019
Contract Type
Full Time
Our market leading client based in Borehamwood, are seeking a Product Owner for their thriving company.

About the eCommerce Team

You will sit within the Marketing department, reporting into the Head of Ecommerce.

The eCommerce Team is a team of traders, website merchandisers, web designers, and UX/CRO specialists. Together they are accountable for ensuring the delivery of B2C sales and conversion targets through all marketing channels within budgeted spend constraints. The team co-ordinates across many different areas of the business, including digital marketing and acquisition, buying, fulfilment and IT.

About the role

We're looking for a forward thinking individual who is passionate about eCommerce. You will be responsible for the creation, delivery and success of online functionality improvements, the optimisation of existing user journeys and introduction of new innovative concepts, with a focus on improving website conversion rates, and hence meeting sales targets.

The Product team works closely with the web design, web optimisation, web trading teams as well as IT.

·Responsible for creation and delivery of strategic website development initiatives to drive performance and conversion for our websites.

·Collaboration across the product team and the wider business, to define a forward-looking roadmap, using web analytics and customer insight to prioritise opportunities in line with wider business requirements

·Work alongside Web Trading Team to identify customer drop out points or low converting functionality and to develop technical solutions to alleviate these pinch points

·Take ownership of individual product area and full responsibility for leading development in this area, including:

oIdentifying areas of improvement that will contribute to increased sales and improved customer experience

oManaging development projects from end to end including spec, development of proposed wireframes, tagging brief, QA, UAT, post launch analysis and ongoing optimisation

oEnsuring bugs are identified and resolved promptly to ensure no impact on day to day trading

oEnsuring that all development is prioritised effectively

oAssisting in wider business projects that impact product areas to ensure that the best solutions are put in place to help deliver the optimum customer experience

·Developing strong understanding of business processes and systems

·Support business with delivery of other online projects

·Manage and develop a team of 2 direct reports

Desired Skills and Experience

This role will best suit an individual who is well organised, pragmatic, and a lateral thinker, with an inquisitive mind who is motivated to work both individually and as part of a team.

The nature of the role means it varies from supporting live issues on current technologies, developing roadmaps, and supporting product creation from conception to live.

·You must have a minimum of 5 years strategic Website Development experience - with a focus on front end user improvements

·Proven commercial experience in a similar role for an Ecommerce based business / transactional website, with a focus on template and customer journey optimisation, or introduction of new initiatives

·Able to demonstrate exposure to and experience of being a key project stakeholder in web based projects

·Exceptional web analytics knowledge (either Adobe Analytics/Omniture, Google Analytics, Coremetrics)

·Experience of working with UX/development alongside managing a proactive and independent team

·Experience from a retail or commercial background

·Previous experience of using Endeca will be an advantage.

About You

·High attention to detail with an ability to demonstrate strong written and verbal communication skills

·Natural planner, looking ahead, anticipating and escalating issues before they arise, providing solutions, and meeting deadlines

·Quick learner with ability to think pro-actively and build solid working relationships with wider members of the business

·Ability to demonstrate strong written, verbal communication and presentation skills to all levels of seniority and disciplines within the organisation

·This role does not require any skills related to project management, scrum or development. Please do not apply for this role if you are from one of these backgrounds and keen to pursue similar roles.

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