Credit Controller

Recruiter
Robert Walters
Location
Coleshill, UK
Salary
Competitive
Posted
14 Aug 2019
Closes
02 Sep 2019
Ref
1224759106
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Robert Walters are currently recruiting for a permanent Credit Controller to join an award-winning business based in Coleshill.

Robert Walters are currently recruiting for a permanent Credit Controller to join an award-winning business based in Coleshill.

Reporting to the Credit Manager, the Credit Controller will be responsible for the typical day to day collection and debt recovery duties, which include a high volume of quality telephone calls, letters, text messages, managing e-mails and queries and driving efforts to meet defined collection targets and objectives consistent with business behaviours.

Credit Controller Responsibilities:

* Responsible for the collection of debts related to Own Book, invoiced, and Direct Debit
* Ensure all arrears are kept to a minimum, working with customers, business and business partners to secure payments promptly
* Ensure all customer records are accurate and up to date with all inbound and outbound contact whether verbal or written
* Ensure all queries are resolved within business requirements and service level agreements
* Communicate with customers using effective questioning and listening skills to enable you to fully understand their individual financial circumstances and requirements
* Demonstrate confidence and resilience to be able to quickly establish a rapport with our customers and build strong relationships
* Demonstrate the ability to persevere in challenging situations and be able to work as part of a team
* Negotiate payment plans where needed and monitor and maintain contact with customer
* Engaging with internal and external stakeholders in order to deliver expert advice
* Escalate cases to your line manager as and when appropriate and within specified time frames
* Obtain all information required relating to insolvencies in line with the Collections and Recoveries Policy, where appropriate advise next steps to internal and external stakeholders
* Adhere to FCA, Vulnerable Customers and Treating Customers Fairly guidelines and legislation
* Liaise with internal managers regarding customer accounts, queries and complaints
* Provide quality orientated, highly customer focused service to all internal and external stakeholders
* Maintain and monitor report requirements within the agreed SLA's and to the required standard by ensuring all fields contain accurate information and are complete

Credit Controller Person Specification:

* Proven experience within Collections / Credit Control environment
* Highly developed telephone and negotiation skills
* Excellent written and verbal communication skills
* Listening and negotiation skills
* Ability to work in a fast-paced environment and react accordingly
* Champions new ways of working, is an early adopter of new methods of work
* Challenges issues with confidence, as and when they arise
* Constantly searches to make everything simpler, easier and more efficient
* Collaborative team player
* Contributes to a team working environment within own team and in support of other departments
* Striving for excellence in every task
* Ability to work under pressure and to time limits and deadlines
* Excellent planning and organising skills with the ability to prioritise own workload
* Excellent IT skills including MS, Excel, Word and Powerpoint

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