Credit Controller

Robert Walters
Coleshill, UK
14 Aug 2019
02 Sep 2019
Contract Type
Full Time
Robert Walters are currently recruiting for a permanent Credit Controller to join an award-winning business based in Coleshill.

Robert Walters are currently recruiting for a permanent Credit Controller to join an award-winning business based in Coleshill.

Reporting to the Credit Manager, the Credit Controller will be responsible for the typical day to day collection and debt recovery duties, which include a high volume of quality telephone calls, letters, text messages, managing e-mails and queries and driving efforts to meet defined collection targets and objectives consistent with business behaviours.

Credit Controller Responsibilities:

* Responsible for the collection of debts related to Own Book, invoiced, and Direct Debit
* Ensure all arrears are kept to a minimum, working with customers, business and business partners to secure payments promptly
* Ensure all customer records are accurate and up to date with all inbound and outbound contact whether verbal or written
* Ensure all queries are resolved within business requirements and service level agreements
* Communicate with customers using effective questioning and listening skills to enable you to fully understand their individual financial circumstances and requirements
* Demonstrate confidence and resilience to be able to quickly establish a rapport with our customers and build strong relationships
* Demonstrate the ability to persevere in challenging situations and be able to work as part of a team
* Negotiate payment plans where needed and monitor and maintain contact with customer
* Engaging with internal and external stakeholders in order to deliver expert advice
* Escalate cases to your line manager as and when appropriate and within specified time frames
* Obtain all information required relating to insolvencies in line with the Collections and Recoveries Policy, where appropriate advise next steps to internal and external stakeholders
* Adhere to FCA, Vulnerable Customers and Treating Customers Fairly guidelines and legislation
* Liaise with internal managers regarding customer accounts, queries and complaints
* Provide quality orientated, highly customer focused service to all internal and external stakeholders
* Maintain and monitor report requirements within the agreed SLA's and to the required standard by ensuring all fields contain accurate information and are complete

Credit Controller Person Specification:

* Proven experience within Collections / Credit Control environment
* Highly developed telephone and negotiation skills
* Excellent written and verbal communication skills
* Listening and negotiation skills
* Ability to work in a fast-paced environment and react accordingly
* Champions new ways of working, is an early adopter of new methods of work
* Challenges issues with confidence, as and when they arise
* Constantly searches to make everything simpler, easier and more efficient
* Collaborative team player
* Contributes to a team working environment within own team and in support of other departments
* Striving for excellence in every task
* Ability to work under pressure and to time limits and deadlines
* Excellent planning and organising skills with the ability to prioritise own workload
* Excellent IT skills including MS, Excel, Word and Powerpoint

Similar jobs

Similar jobs