Technical Manager Credit Hire

Acclaim Resourcing
Cheshire, UK
12 Aug 2019
30 Aug 2019
Contract Type
Full Time
Our client a Law firm with an enviable reputation within the industry as seeking a Technical Credit Hire Manager to join their team.

The role:

To provide credit hire, litigation and case management expertise to develop and enhance our technical capability through structured learning and coaching for colleagues and leaders. To own the audit function, feeding back results and areas of exposure to risk in a manner that will improve technical standards and enable the development of strategies to deliver exceptional customer service, achieve Key Performance Indicators and ensure compliance with Solicitor's Regulatory Authority principles.

People & Resource Management
Motivate, coach and develop the teams to improve performance and skills;
assist with induction, training and coaching of new and existing colleagues where appropriate;
Develop technical capabilities of management peers and colleagues to deliver operational excellence;
Identify technical skills and knowledge gaps and support the development and delivery of required training;
Develop training plans for the teams to ensure they have the technical skills to deliver for our clients.
Client & Case Management: Ensure fee earners manage cases in a manner which complies with the SLA's of Principia Law & the Solicitors Regulatory Authority to the client in terms of communications and updates;

handle escalated client complaints and enquiries to satisfactory outcome where required;
Provide advice and guidance to fee earners on the merits of the cases making sound decisions on risks and liability;
Provide advice and guidance to fee earners when assessing strengths and weaknesses in the defence's case;
Provide advice and guidance to fee earners when negotiating settlements on behalf of the client with authority from the client, ensuring all offers are dealt with in a pro-active manner;
Carry out file audits through POCs and Hearing reviews to measure individual and business performance against KPIs;
Produce accurate, relevant and timely MI reporting and analysis, where requiredThe person:

- a minimum of 5 years' experience working within personal injury or credit hire claims;

- significant level of experience in a litigation role e.g. fee-earner, legal executive, paralegal etc. (external candidates);

- has a detailed understanding of court procedures and directives and /or relevant case law;

- has some level of exposure to managing FT/MT hire case through litigation;

- can use a sound understanding of technical arguments to assess liability and merits / risks in individual cases;

- can demonstrate strong case management experience, with an awareness of Court and SRA timescales;

- can demonstrate continuous improvement of knowledge and performance in previous roles

Please apply with an up to date CV for more information

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