Service Introduction Manager

Illuminet Solutions
Reading, UK
10 Aug 2019
09 Sep 2019
Contract Type
Full Time
We are looking for an experienced and motivated Service Introduction SME to join a reputable utilities orgnisation on a full time, permanent basis, starting ASAP.

The Service Introduction Manager will engage with project managers and Project Management Office, to ensure correct products are produced and signed off in a timely fashion. Evaluates the quality of specified project outputs associated with Service Transition standards and policies, these standards are supported by approved criteria.

To be considered you will require the following skills and experience:
  • Foundations in Prince 2 and/or Agile PM.
  • You will be an ITIL v3 Service Introduction / Transition / Service Design certification practitioner.
  • Proven experience in operating within a Service Introduction capability
  • Proven experience of managing digital Service Introduction activities
  • You will have Digital Service Introduction experience across all facets of Service Introduction (e.g. specifying service / support requirements, defining and implementing support models, managing and defining service acceptance criteria, managing Early Life Support period, defining / agreeing SLAs, etc) across major projects within a multi-vendor ecosystem

As part of setting up a new Service Introduction Practice, this newly created role is pivotal to the successful outcome of new or changed business service coming online. The role is vital to ensure that all changes delivered by Digital Delivery are managed into the Live environments, ensuring no impact to operational services

The Service Introduction function within Digital Delivery takes responsibility for the delivery of operational readiness for new or changed services, ensuring that changes introduced by programmes and projects into live service have no impact on the availability and performance of these services.

We are able to offer a competitive salary package of between £45,000 - £55,000 DOE and a wealth of benefits including Pension, increasing holiday and the opportunity for training and progression.

If you would like to apply or find out more, please send your CV and contact details via this advert.

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