IT System Support Analyst

McColl's Retail Group
Pilgrims Hatch, UK
15 Aug 2019
02 Sep 2019
Contract Type
Full Time
IT System Support Help Desk £19,000 to £22,000 pa, depending on experience, plus benefits

McColl's Retail Group are the second largest multiple convenience operator in the UK, comprising of approximately 1500 stores including over 1,200 convenience stores, over 600 post offices and 24 Subway units offering freshly made products daily .

We pride ourselves on being at the forefront of neighbourhood retailing and continued partnership with Morrison's which has seen us relaunch the much loved and trusted Safeway brand ,this really is an exciting time to join us.

Our Retail Support Centre is based in Brentwood Essex and we are currently looking to recruit for our busy IT System Support Help Desk.

Your main duties will be to provide telephone support to Head Office, Store and field based colleagues in regards to technical/non-technical issues. Other responsibilities include; offering informative advice on Epos and other systems, liaison with 3rd Parties and the Police, analysing report data and implementing system fixes as and when required.

You must communicate any issues as they arise to the Management Team through written or verbal reports, therefore attention to detail is paramount.

Suitable candidates must be PC literate and customer focussed with a confident telephone manner.

Previous retail management/supervisory experience would be desirable, or alternatively a background in a support based call centre/help desk would be advantageous.

Candidates will work a regular shift pattern covering the hours below:

Mon -Fri 6am to 6pm and regular weekends usually one in three, Sat 7am to 6pm, Sun 7am to 2pm with scheduled on call mobile support required.

As well as the salary we offer good benefits associated with a large retailing group, including free parking, staff restaurant, pleasant working surroundings and a generous staff discount scheme.

Please note only suitable applicants will be contacted

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