Technical Account Manager - Advertising

Location
Weybridge
Salary
£25000 - £45000 per annum
Posted
02 Aug 2019
Closes
30 Aug 2019
Ref
00097217
Contact
Recruitment Genius Ltd
Function
IT
Contract Type
Permanent
Hours
Full Time
This is an opportunity to join a full service digital agency specialising in website revenue optimisation, acting on behalf of its publishers. This company optimises website revenue streams across multiple technologies whilst offering a truly tailored service to the publisher.

They offer a very unique approach to working and personal development. Getting the job done, whilst enjoying your role and personal development are the focus of the business. They operate a ROWE system of working with the flexibility of managing your own hours as long as the results are delivered.

As Technical Account Manager, you will be the lynch-pin between the account management, operations and the software development team. You'll become an expert in a suite of products and have excellent awareness of advertising tech and the platforms that engage it.

You'll understand the importance of being able to offer both a technical and commercial expertise to this role. You'll also have a strong operations background and feel comfortable with operational technical troubleshooting

Reporting into the Company Founder and Chief Operating Officer, you will be accountable for the technical on-boarding of new publishers, problem solving and management of your accounts. A desire to grow the team's skills and be someone to learn from is important to the organisation's culture.

Job Responsibilities:

- Manage a curated list of accounts based on customer requirements, contract value, and escalation need
- Handle all incoming technical support for managed customers
- Proactively reach out to managed customers when issues are identified
- Work with Customer Partners and Dev Team to identify customer pain, support trends, and areas for improvement
- Monitor and track customer activity through Slack, Jira and other channels
- Provide routine updates to multiple levels regarding customer status - support metrics, feedback on recent interactions, and closure of short-term projects
- Partner with Client Services and CRM systems to provide feedback to more accurately identify customer health
- Be able to take on short-term accounts, provide routine customer updates, and transition back to standard support as necessary

Required Qualifications/Skills:

- Bachelors Degree, Associate Degree, or equivalent experience
- 3+ years work experience minimum
- Excellent written and verbal communication skills
- Excellent problem solving and time-management skills
- Proven client management skills with a "client-first" attitude
- Ability to acquire new knowledge and skills independently
- Highly organised and detail oriented

Desired Qualifications/Skills:

- Knowledge of social media platforms, services, and best practices
- Database/SQL, HTML and software development experience
- Ability to analyse information and make recommendations or decisions in a dynamic, fast-paced environment
- Functional knowledge of SaaS platforms preferred

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