Internal Account Manager & System Support Analyst

Recruiter
V GROUP RECRUITMENT SOLUTIONS LIMITED
Location
Purfleet, UK
Salary
Competitive
Posted
13 Aug 2019
Closes
06 Sep 2019
Ref
1215317362
Contract Type
Permanent
Hours
Full Time
This is an opening for an individual who's organised, diligent, has great communication skills and a positive attitude to work alongside the wider team. You will be trained on the job, but the ideal candidate will be a competent writer and be comfortable creating and editing documents that clients and team members will use as the main guide for a project and its requirements. You would be naturally good on the phone with clients and dealing with tricky situations. Experience of working with web systems and websites is a bonus. The role includes supporting a wide range of internal company users (based both in the office and in out international offices) for a variety of web sites and booking systems. This could mean providing ad-hoc phone or email support and training, through to writing proactive guides to help users in their day-to-day duties. There will also be an element of supporting your manager in meetings and helping organise team diaries. General duties would include:

• Learning complex systems - how they work, how you use them and what the various parts of the systems require to be used in the correct manner

• Dealing with support requests - listening to issues and gathering enough information to sufficiently investigate reported issues

• Provide support and training to the wider business on system usage

• Collate bug reports and send them to the relevant teams to be processed

• Organisation of tasks across multiple team members

• Attending meetings, taking notes and writing them up

• Support with testing systems to make sure they meet the specifications

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