Online Sales Consultant

Recruiter
Dynamite Recruitment Solutions Ltd
Location
Milton Keynes, UK
Salary
Competitive
Posted
10 Aug 2019
Closes
02 Sep 2019
Ref
1213635016
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Online Sales Consultant
Location: Milton Keynes
£15,000 basic + £30,000 - 35,000 OTE
Hours: Shifts vary between 8am - 10pm, Monday to Sunday
**Full training available**

A reputable and successful home retailer is seeking an Online Sales Consultant to work in their Milton Keynes Office.
The ideal Online Sales Consultant will be enthusiastic, passionate, confident and able to use initiative by working to establish each customer's unique need/requirements.

Your focus as an Online Sales Consultant will be to proactively interact with the customers and convert enquiries into sales.

As a company with a fabulous reputation in the retail industry, they also have fantastic plans for the future!
The ideal Online Sales Consultant will be enthusiastic, proactive and outgoing, will want to use their personality to build relationships with customers.

The role of an Online Sales Consultant;
  • Completing online order for customers via Webchat and phone ensuring first class customer service is always provided
  • Ensure all cross-selling and upselling opportunities are identified across all departments
  • Establish instant rapport with the customer, ensuring their customer journey is professional and stress free
  • Maintain good knowledge of all new and existing products including their specific selling features and lead times etc
  • Be conscious of your sales targets and constantly strive to not just achieve but exceed them
  • Provide customer assistance via live Webchat system
  • Communicate with suppliers to ensure all orders arrive within lead times
  • Ensure every customer is communicated with in line with the KPI's set for each channel
  • Deliver a first-class customer experience and follow up post sale to ensure consistency
  • Completing online order for customers via Webchat and phone ensuring first class customer service is always provided
  • Ensure all cross-selling and upselling opportunities are identified across all departments
  • Establish instant rapport with the customer, ensuring their customer journey is professional and stress free
  • Maintain good knowledge of all new and existing products including their specific selling features and lead times etc
  • Be conscious of your sales targets and constantly strive to not just achieve but exceed them
  • Provide customer assistance via live Webchat system
  • Communicate with suppliers to ensure all orders arrive within lead times
  • Ensure every customer is communicated with in line with the KPI's set for each channel
  • Deliver a first-class customer experience and follow up post sale to ensure consistency

The Ideal Online Sales Consultant;
  • ANY previous customer services or sales experience will be considered for this role
  • Have excellent verbal communication and interpersonal skills
  • Is passionate about providing excellent service
  • Is confident and energetic
  • A passion and determination to succeed is essential
  • This position will suit someone who believes them self to be money motivated
  • You will be acting as a brand ambassador and will always need to represent the brand positively!

Sales experience in the below industries will be considered;

Customer service, Call centres, Offices, Beauty, Retail, Hospitality, Hotels, Bars, Entertainment, Contact centres, Phone sales, IT sales, Car sales, Estate agents, Travel agents, Phone stores, Telecommunications, Spa, Treatment Sales, Counter Sales, Concession Sales, Beauty Therapist, Beauty Consultant, Holiday representatives, Furniture sales, Events, Door to Door, Canvassing, Marketing, Food and Beverage, Supermarkets etc. (This list is not exhausted!!)

For more information, please apply now and/or contact Katie Dalgleish at Dynamite Recruitment!

Key Words: Sales, face to face, B2C, B2B, business to consumer, direct sales, showroom sales, door to door, customer services, retail, hospitality, phones, IT, telecommunications, cars, homes, houses, travel, holidays, furniture, Insurance, carpets, clothing, bar, restaurant, waitress, waiter, targets, upselling, cross selling etc.
Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

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