IT Manager

Ronald James
Hebburn, UK
30 Aug 2019
06 Sep 2019
Contract Type
Full Time
With ambitious goals for the group, our client is looking for a proactive, innovative, can-do hands-on IT Manager with a collaborative approach and passion for solving IT related business problems to help them meet their aggressive growth plans.

The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of business problems. Coverage includes the Head office site in the North East, remote users at other offices and home workers and some occasional field-based work to support customer deployments.

Key Responsibilities

• You will provide internal IT troubleshooting of advanced network issues and internal business tools (including invoicing and accounting systems).

• You will perform requirements analysis using company tools.

• You will be responsible for mobile phone and laptop management and provision, configuration and deployment.

• You will be responsible for the service, maintenance and upgrade of in-house systems including Active Directory, Exchange server, IIS, SQL Reports.

• You will be responsible for the service, maintenance and facilitate their Office 365 environment including the migration from on-premise to the cloud.

• You will lead and assist in systems migration planning and implementation, keeping records and addressing risks.

• You will be adept at working independently, being able to manage issues and communicate effectively with different stakeholders within the business.

• You will compile reports on a regular basis for different parts of the business.

• You will provide in-house training in more advanced applications to other colleagues in R&D.

• You will arrange for external technical support where problems cannot be resolved in-house.

• You will author and update Systems Administration process and knowledge base

Essential Skills and Experience

• An appropriate degree or equivalent industry experience. In addition, MCP certification would differentiate a candidate.

• Migration project management experience.

• Incident Management experience - Managing incidents including business expectations and communication

• Excellent customer service and client management skills with the ability to anticipate and meet the requirements of all customers.

• Tenacity, drive and determination for the analysis, diagnosis and resolution of business problems.

• Good interpersonal skills and written and oral communication skills.

• Able to self-motivate, work as part of a team, work on own initiative, prioritise and handle a diverse workload.

• Good organisational skills and high attention to detail.

Desirable Skills and Experience

• Experience of DevOps for on-premises and cloud based .Net desirable.

• Experience of methodical software and hardware testing is desirable.

• Experience of collaborating with Agile Development teams desirable.

• Experience with Salesforce would be an advantage.

• Experience with Qlik Sense or Crystal Reports would be an advantage.


• Office 365: (Required)

• System administration: (Required)

• Windows Server: (Required)

• Incident management: (Required)

• Dev ops: (Preferred)

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