IT Solutions Consultant

We Are SSG
Woking, UK
16 Aug 2019
25 Aug 2019
Contract Type
Full Time
IT Solutions Consultant

ACM Resourcing are currently looking for an IT Solutions Consultant. This is a hands on highly technical role, entailing consulting with technical and non-technical clients to determine requirements and be responsible for architecting and delivering highly complex solutions across a range of core infrastructure technologies in a professional and detailed way commensurate with that expected of a highly qualified subject matter expert.

Main Duties:

• Design and deliver complex customer facing infrastructure solutions in a proficient and customer focused manner.

• Ensures that all customer support requests are handled effectively providing solutions to customer problems within service level agreements.

• To author, update, peer review and otherwise maintain accurate and complete professional documentation including proposals, statement of work, high level and low level designs, configuration documents procedures and all other applicable documents as required.

• Ensure that timely and complete updates are maintained for all activities and that both clients and internal colleagues are kept informed.

Essential Technical Skills:

• Strong Microsoft server and desktop operating systems i.e. Windows Server 2008 to 2016, Windows 7 to 10 ideally Microsoft MCSE or equivalent skill and experience

• Microsoft System Centre including Windows deployment experience

• VMware VCP certification of equivalent skills and experience

• Cisco CCNA or equivalent networking implementation & design skills or experience

• Server and desktop hardware architectures and systems - HP, Cisco UCS, Dell

• Strong Storage architecture and implementation experience ideally in NetApp, HP or Nimble.

Experience Required:

• 5+ years in a customer support / engineering role.

• Excellent communication and customer facing skills

• Successfully prioritise workload

• Experience consulting with external customers or equivalent up to board level.

• Proven experience of architecting and designing infrastructure solution projects.

• Proven experience of delivering complex core infrastructure solutions.

• Strong customer focus.

• Analytical and innovative approach to troubleshooting and problem solving.

• Strong and engaging presentation skills with the ability to articulate the technical aspects of the service both succinctly and clearly.

• A strong team player.

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