Service Advisor

Redruth, UK
31 Jul 2019
29 Aug 2019
Contract Type
Full Time
Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast-paced environment? Can you deliver a 5 star customer service? Would you like the opportunity to work for the South West's largest automotive dealership group?

Due to departmental growth, Carrs Jaguar Land Rover in Scorrier, Cornwall are looking to recruit a Trainee Service Advisor to support all aspects of the Service booking and administration department.

What can they offer you?

In return for your hard work, you will be offered a highly competitive salary package and a great range of benefits including:
  • Workplace pension (salary exchange option)
  • 22 days holiday plus bank holidays (pro rata for part time)
  • Cycle to work scheme
  • Refer a friend rewards
  • Death in service insurance
  • Discounted MOT, products, parts & servicing
  • Future prospects for career progression
  • A great place to work
  • Monday to Friday, 8.30am to 6.00pm with a Saturday morning rota

What will I be responsible for?
  • Booking customer's vehicles into the technical diary for the Workshop vi the Kerridge system
  • Liaising with the Workshop Controllers and Technicians to keep track of the vehicles' progress and ensuring the vehicle is ready for the customer at the promised time
  • Providing exceptional customer service, including establishing customers hire/courtesy car requirements, updating customers whilst their vehicle is in their Workshop, handing over vehicles after service work is complete and maintaining ongoing relationships with your customers
  • Maintaining product expertise and updating your knowledge through Manufacturer led online and off site training
  • Adopting a professional approach regarding the sale of repairs required
  • Maintaining good housekeeping standards and orderly administration of your work

Could this be the ideal role for me?

The successful Trainee Service Advisor will need to be smartly presented, a team player, conscientious and possess excellent communication skills. They are looking for an individual who is highly organised and efficient whilst having the ability to build a rapport with their valued customers and develop strong and open working relationships with the wider team and colleagues. Solid administration and IT skills will be pre-requisite.

The Company

Our client are one of the 25 largest dealer groups in Britain and the largest in the South West, with 38 franchise dealerships providing customers throughout Cornwall, Devon, Somerset and Dorset with high-quality new and used cars and vans generating a turnover in excess of £600 million and representing a range of franchises including BMW & MINI, Volvo, VW, Peugeot, Skoda along with Land Rover, Audi, Porsche, Maserati, Ferrari and Select Used Vehicle branches.

This is a fantastic opportunity to work for a family run business and if you feel you have the skills, aptitude and attitude to be their Trainee Service Advisor, they'd love to hear from you so please click APPLY now!

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.

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