Customer Support Accountant

Edinburgh, UK
31 Jul 2019
09 Sep 2019
Contract Type
Full Time
FreeAgent ??
FreeAgent is:
  • One of the UK's most popular small business finance apps with over 90,000 customers. We help small businesses sort out the mess and the stress of managing their business finances
  • Loved and adored by customers. We have an NPS of 70 (which is considered "exceptional")
  • Rated ????? on Trustpilot. See what customers say

This is your chance to come and shape the future of small business banking and accounting!

Make a difference ??
It's an exciting time in the accounting and banking space. We're seeing a revolution in the FinTech industry, and new government initiatives such as Making Tax Digital and Open Banking are opening up new features and products for customers.

The technology in this space is changing rapidly and at FreeAgent we're working on the cutting edge. We're focused on providing the best possible user experience for our growing customer base.

Creating the best place to work ???????
We want people to be productive, to have career opportunities, to be focused on meaningful work and to have an excellent work/life balance. We like to think we work smarter, not harder, which is why we stick to a 35-hour working week and still Get Things Done.
Our Support Team
We pride ourselves on our exceptional customer support, and to help us continue this we're looking to expand our Support Team. This is a role which provides a great variety of work and has a unique mix of accounting and customer service, therefore you will need a strong understanding of accounting as well as the ability to communicate with customers.
Day to day you'd be helping users by:
  • Being the first point of contact for our customers, via phone, email, and online chat, and responding accurately and promptly to customer queries
  • Providing training to customers by way of outbound calls, both to people who are currently on a free trial, as well as subscribers who request further training
  • Proactively contacting users to see if they need help
  • Helping people who are interested in the product, but need more information to decide if it's right for them
  • Assisting the product teams by testing new features or upgrades to existing functionality
About you:
  • You're a team player who enjoys collaborating in a friendly, supportive environment.
  • You have robust accounting knowledge, and experience working with everything from payroll RTI to VAT and Self Assessment from either an accounts assistant or bookkeeping role or similar.
  • Highly computer-literate and tech-savvy, you have practical experience of using a variety of bookkeeping and accounting software packages, and you understand that online engagement is crucial to the success of our business
  • You're passionate about providing first-rate customer service, embracing challenging situations and exceeding expectations, and have experience of this from a previous role
  • You're great at explaining complex concepts in a clear and engaging way whether in conversation or written comms, and you're also a good listener.

Accounting qualifications (accounting degree, AAT, CIMA or ACCA) will be useful in helping you get up to speed, however being qualified by experience will be just as valuable. Anyone looking to complete their CIMA or ACCA should note that this role will not provide an opportunity to gain the practical experience necessary for these qualifications.

Benefits ??
Annual salary £23,000 - £26,000 per annum depending on experience, plus we provide a comprehensive package of employee benefits, which have been carefully selected to protect you, to promote healthy lifestyles, and to give you peace of mind. You can read more about these on our website.
Applying for the role ?
Our application process is simple; just upload your CV and answer a few questions about why you are interested in this opportunity.

Our selection process involves a phone interview, a practical exercise and a visit to our beautiful Edinburgh office so you can meet the team. We work hard to make the process as straightforward, transparent and enjoyable as possible.

We really care about building an inclusive and diverse team, and we welcome applications from people with varied backgrounds and perspectives. We want to make sure that the people who build FreeAgent are reflecting our diverse customer base and bringing with them a range of ideas and experiences. What unites us is an openness to suggestions, and a drive to solve problems in the best way possible.

Don't forget to tell us about why you think FreeAgent is the right place for you to make a difference!

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