Arrears Officer

Service Care Solutions
Bideford, UK
31 Jul 2019
24 Aug 2019
Contract Type
Full Time
Arrears Officer , Bideford.

12 Month Fixed Term Contract
Working With a Housing Association.
Monday to Friday - 21.45 Hours per qweek
Based in Bideford

Essential Experience:

Relevant experience of working in income recovery and representing an organisation at court to gain possession.
Experience of managing case work.

Knowledge and Understanding of:

Welfare Benefits system and Welfare Reform.
Pre Court Protocol for Rent Arrears.
And PCOL system.
Knowledge of partnership working.

Job Description:

?Deliver a high quality services to customers
?Maximise the income to ******* by control and recovery of rent arrears, including sundry debts where early efforts to recover debts have failed.
?Represent ******** at court with rent arrears cases in a defined area and provide cover for courts in other areas when necessary.
?Keep up to date and seek to continuously improve the services provided by the Income Services Team, including delivery of the financial inclusion strategy.
?Signpost customers in difficulties to relevant support services.
?Work with their Locality team to deliver the team, directorate and organisations business plans.
?Representing ******** with Local Authority partners about housing benefit entitlements and liaison meetings.
?Representing ******* with the Department of Work and Pensions in relation to Universal Credit.
?Work in partnership with stakeholders and partners to develop good practice in this service area.
?Deliver W******* strategies, maximising the involvement of tenants in shaping ******** services within this area.

If you are interested in the post then please forward your CV to or call Adam on 01772 208996.

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