Account Manager

Gloucestershire, UK
18 Aug 2019
21 Aug 2019
Contract Type
Full Time
Account Manager

With a fresh and disruptive approach, Ecosurety enable their clients to meet their legal environmental obligations. We are committed to making a positive impact by investing in recycling infrastructure, innovation, and consumer awareness campaigns on behalf of our members. Accredited as Investors in People Gold since 2016, Ecosurety offers a working environment that enables our team to perform at their best, with flexible hours, access to training, and benefits such as gym membership and volunteer days.

Position: Account Manager
Location: Aztec West, Bristol
Job type: Full Time, Permanent
Hours: 8 hours per day
Salary: £23k - £25k per year
Benefits: 25 days holiday plus 8 bank holidays; Gym membership, 5 x salary life insurance, 5% pension, paid sick leave, happy to talk flexible working

Closing date: Monday 19th August, 9am
Start Date: asap

Please note, Ecosurety reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of high quality applications from which to make a shortlist. Therefore, we recommend that you apply for one of our roles as soon as possible rather than wait until the published closing date.

About the role:

Ecosurety are looking for an accurate, logical, and personable account manager, with strong organisation and communication skills, to deliver a high level of customer service to our clients.

The account manager will be responsible for providing a high level of technical guidance, quality customer service to ensure client retention, and identifying and closing cross sell opportunities. The role will involve direct management of a large number of clients.


- Respond to clients' enquiries for information and keep database records accurate and up to date.
- Ensure regular contact with clients, including onsite meetings around the UK as required.
- Update the client database with customer information and communications, including sales opportunities.
- Perform data collection and analysis for regulatory deadlines.
- Provide technical guidance and carry out desktop monitoring to assess members' compliance status.
- Maximise opportunities to upsell additional services.
- Deliver key messages to clients about market factors that affect their business.
- Engage clients in projects and campaigns Ecosurety are involved in.
- Create regular relevant marketing content for the Ecosurety website.
- Plan and deliver professional training and networking events.

About you:

- Strong organisation, IT and administrative skills.
- High level of compliance and attention to detail.
- Consistent and logical approach to completing tasks and following procedures.
- Effective communication skills; able to deliver challenging messages when needed.
- Able to work collaboratively both internally and externally.
- Strong customer service focus.
- Persistent in problem solving and seeing tasks through to completion.
- Self-controlled and non-confrontational when handling challenging situations.
- Proactive and fast learner, able to take on new (often technical) information quickly.

You may have experience of the following: Account Manager, Account Management, Sales Manager, Sales Executive, Sales, Business Development Manager, Business Development Representative, Business Development Executive, Internal Account Manager, Internal Sales Executive, etc.

Ref: 88142

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