2nd Line Support Engineer

Recruiter
Xact Placements Ltd
Location
Towcester, UK
Salary
Competitive
Posted
31 Jul 2019
Closes
12 Sep 2019
Ref
1222787216
Contract Type
Permanent
Hours
Full Time
Are you looking for a new exciting opportunity working as a 2nd Line Support Engineer for a Managed Services Provider based near Milton Keynes?

Your Skills and Experience
  • Taking responsibility for your personal call queue, ensuring that all calls are closed in a timely fashion. Logging detailed and accurate information into the Call Management system.
  • Updating customers and ensuring a good level of communication is maintained
  • Escalating calls to the third line team when needed.
  • Perform software builds/re-builds on across a number of devices.
  • Fix hardware faults and install upgrades to client hardware.

Your Skills and Experience
  • 3+ Years IT Support experience
  • Windows 7, Windows 8, and Windows 10 operating systems.
  • Excellent knowledge of Active Directory & Group Policy Management
  • Experience with Microsoft Exchange and Office 365.
  • Experience working with Windows Servers
  • Managed Service experience is a bonus

Salary
  • £24,000-£27,000 per annum

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