Case Assessor

Recruiter
Hamilton Fraser
Location
Borehamwood, UK
Salary
Competitive
Posted
18 Aug 2019
Closes
26 Aug 2019
Ref
1206856840
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Case Assessor

Borehamwood | Salary: up to £25,000 | Working hours: Monday-Friday 9am-5.30pm
Job description:
We are looking for someone with excellent attention to detail, strong negotiation skills and the ability to handle complaints and case work. The job holder will be responsible for handling complaints received by the PRS (property redress scheme) and successfully resolving complaints by way of early resolution following the outlined complaints process, from accepting or declining complaints, assessing evidence provided and communicating with disputing parties.
Some of the things you'll get up to:
  • Receiving and handling a reasonable number of complaints ensuring all KPIs and timescales are followed. To work towards achieving successful early resolution in respect of an agreed number of complaints
  • Administering the process of collecting and collating complaint evidence and entry level complaint fees, ensuring that the correct procedures are followed within the required timescales.
  • Providing updates to complainants and members regarding the status of the complaint and maintaining regular contact throughout the duration of a complaint
  • Providing complaint advice to Members and Complainants over the telephone and by email. This will include liaising with Letting and Estate Agents, Landlords, Tenants, Leasehold management companies and other Property professionals
  • Working with the Case Officers in escalating and investigating requests for reviews of decisions, as well as responding to complaints against the Scheme
  • Liaising with Members and Complainants by telephone and email to attempt to achieve a resolution to the complaint
We'd like you to have:
  • Previous work experience relating to complaint or claims handling within a property, legal or customer service environment.
  • Excellent customer service skills with an excellent telephone manner and the ability to communicate clearly and precisely
  • Excellent attention to detail
  • Drive and self-determination with the ability to find and implement solutions to problems.
Benefits:
  • Competitive salary
  • 23 days holiday + bank holiday
  • Flexitime
  • Private healthcare for you and dependents (after one year's service)
  • Season ticket loans
  • Rental deposit loans
Perks:
  • Unlimited free tea's and coffees
  • Casual dress code
  • Free fruit (delivered every Monday)
  • Industry leading training
  • Reimbursement for professional membership & exam fees. Time off for study
  • Sports and social events
About Hamilton Fraser:
Hamilton Fraser are an award winning leader in the property insurance market as well as the cosmetic and aesthetic sector. We administer the mydeposits tenancy deposit scheme, offer financial, legal and redress services as well as being the UK's largest supplier of cosmetic insurance. We're growing rapidly by acquisition and market share and have an extensive portfolio of impressive brands, our office is a hive of activity. Located in Borehamwood, with fantastic transport links, we have a dynamic, agile and fun environment where you can expect to develop your career at an accelerated pace and be generously rewarded for your efforts.

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