Server Infrastructure Technician

Recruiter
Your World Healthcare
Location
Grays, UK
Salary
Competitive
Posted
18 Aug 2019
Closes
26 Aug 2019
Ref
1206856028
Contract Type
Permanent
Hours
Full Time
Band 5 Server Infrastructure Technician (NHS)

Location: Grays, Essex

Hours: Monday - Friday, 9am - 5pm

Duration: Expected to be for 12 weeks, potentially longer

Pay: £14.00 Paye - £17.50 Umbrella
  • To update and record all incidents and problems in order to provide good data for Incident and Problem Management
  • Monitoring and proactively maintaining virtual server environment and applications.
  • To restore normal service to the internal customer as quickly as possible, following diagnoses of the incident/problem or if necessary, begin escalation process
  • Using initiative to resolve complex incidents, seeking advice as required in line with departmental policies and procedures
  • To provide guidance, advice and training to 1st & 2nd Line technicians on incident/problem resolution.
  • To offer general and specific advice to internal customers, which at times may be seen as complex for non IM&T Staff and to provide detailed guidance on how to complete tasks as required.
  • Update and maintain internal documentation and knowledge base.
  • Use remote access function to resolve problems directly with user, or where appropriate visit user and resolve issue face to face
  • To maintain relationships with interfacing business functions and other IT functions
  • To update all incidents assigned to you by the ITT Service Desk in order to provide good data for Incident and Problem Management
  • To implement escalation procedures as appropriate

Highly Desirable:
  • Be specialised in VMWare 6.0 or later virtualisation infrastructure technologies across a Windows Environment
  • Have Sound technical knowledge of Microsoft Active Directory for services integration and should be capable of administering Windows Server 2008/2012/2016 Servers Management/Active Directory.

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