2nd Line Support Analyst

High Wycombe
£28000 - £32000 per annum
01 Aug 2019
29 Aug 2019
Recruitment Genius Ltd
Contract Type
Full Time
This is an opportunity to join a niche software company providing high tech solutions to the hospitality industry. They work as a team, play as a team and move the company forward as a team. They have an exceptionally high customer retention rate due to their level of customer service. They care deeply about their product and their customers. You will be working in the support team, which is a young dynamic part of the business.

This is a crucial role to provide technical expertise & back up to 1st Line Support. You will also provide a link between 1st line & development. Working with their existing 2nd Line Support Analyst you will come up with new ideas to solve problems efficiently, whilst communicating effectively with customers & their IT departments. You will have the ability to add new things to the role if they are of benefit to the business. There is not a rigid structure, just a framework for you to work within to improve their operation. You will join the Out Of Hours Rota. 1 week in 13 support in the evening.

Excellent overall IT skills. Knowledge of SQL server 2012 and beyond. Understanding of networks. A will to learn & improve.

- Considered for the end of year bonus scheme after one year's service
- Part of company pension scheme
- 25 days paid holiday plus bank holidays (any worked recompensed in lieu
- Bonus paid for Out of Hours Support
- Car Parking

Their offices are located in High Wycombe. They may soon be moving to Stokenchurch. Car license is a necessity.

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