Account Manager - Full or Term Time

Location
Hessle
Salary
£21,500 + Benefits + Flexible with working hours + Bonus
Posted
31 Jul 2019
Closes
28 Aug 2019
Ref
12769
Job Level
Executive
Contract Type
Permanent
Hours
Full Time

Account Manager - Software for Education & Schools
Hessle
£21,500 + Benefits + Flexible with working hours + Bonus Potential (Pro Rata for Term Time)

An excellent opportunity for a results-driven Account Manager ideally previous experience of the education sector


Flexible with working hours. Full Time or Term Time Plus 10 additional days

Designed in partnership with schools, we provide a smart assessment, tracking & communication web-based solution for schools, academies, MATs and local authorities. Its modular approach is designed to dramatically reduce the administration and data management burden. We also fully integrate with leading schools’ management ICT systems including SIMS, RM Integris, Facility CMIS, Scholar Pack and Wauton Samuel.

The Account Manager Role:

Account Management:


+ Keep in regular contact with customers to ensure they are happy and engaged with the system. 
+ Sell additional modules to customers. 
+ Create account review appointments for upcoming renewals and also include visits to schools which are not due for renewal but in the same geographical area.
+ Identify low usage customers early in the process to allow interventions to be provided.
+ Gain agreement for renewal contracts, create contracts through Echo sign system and see process through to signing including follow up emails to confirm contract is now in place and provide all information about contact details for all departments.
+ Keep a record of all renewals including an overview summary for each year.

Customer Services:

Provide additional support to the Customer Services team by email, phone and live chat, helping to cover the following areas:

+ Answering telephone, taking messages and transferring calls
+ Provide customers with support / advice via telephone or email, remote accessing when required
+ Log and process calls using CRM
+ Customer installations/Connections
+ Work an additional 10 days per annum for holiday cover

Cold Calling – Cold calling depending on Campaign

About You:

+ No formal qualifications required.
+ Experience of the role from previous employment
+ Experience of the Education Sector
+ Excellent communication and people skills
+ Strong motivational skills
+ Problem-solving skills
+ Answering customers' questions by phone, email webchat or face to face
+ Handling complaints or passing them to a manager
+ Entering customer information onto a computer database

Your Background / Previous Roles May Include:
Internal Sales, Telesales, Software Sales, Education Sales, Teacher, Teaching Assistant, Sales Executive.

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.