Application Support Analyst, ITIL, Windows, Mac, AWS, Junior DevOps

Haybrook IT Resourcing Ltd
Feltham, UK
31 Jul 2019
09 Sep 2019
Contract Type
Full Time
Application Support Analyst, ITIL, Windows, Mac, AWS, Junior DevOps Engineer

Our growing client is currently looking for an Application Support Analyst to join the team in their Feltham Office. This role is looking for a junior Application Support Analyst looking to progress their career quickly towards a DevOps position. You will be working as the first point of contact for clients, supporting Software and Applications. The successful Application Support Analyst will work closely with the DevOps Team, giving them a chance to learn from the DevOps Engineers and progress into a DevOps positions. You will have the chance to work with technologies like AWS, Docker, Kubernetes, Python and much more.

Responsibilities of the Application Support Analyst:
  • 1st Line support
  • Logging and triaging incidents/requests
  • Fulfilling requests and resolving incidents
  • Involvement in project work
  • Escalation to 2nd Line Engineers
  • Providing Support via email, chat and telephone
  • Updating users on ticket status
  • Developing your service knowledge base

Skills and experience of the Application Support Analyst:
  • Previous experience working in a busy IT Service/Help desk environment
  • Strong organisational skills
  • Ability to multi-task
  • Results oriented
  • Attention to detail
  • Management of customer issues
  • Windows
  • Knowledge of Mac
  • IT Service Management processes/frameworks

This role is commutable from: Feltham, Watford, Slough, Hounslow, Woking, Ascot, Bracknell and Maidenhead

Application Support Analyst, ITIL, Windows, Mac, AWS, Junior DevOps Engineer

Referral Scheme: If this role isn't for you then perhaps you could recommend a friend or colleague to Haybrook IT. If we go on to place that person in a permanent or temporary capacity then you could be rewarded with £500!! Please see our website for terms and conditions.

Haybrook IT Resourcing is Oxford's leading IT recruitment agency. With exclusive access to some of the region's most successful companies, send in your CV today to secure your next IT position.

Haybrook IT Resourcing Ltd acts as an employment agency and an employment business.

We value diversity and always appoint on merit.

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