1st Line Service Desk Analyst - Southampton

Recruiter
Xact Placements Limited
Location
Southampton, UK
Salary
Competitive
Posted
17 Aug 2019
Closes
08 Sep 2019
Ref
1219156545
Contract Type
Permanent
Hours
Full Time
Are you looking for a new exciting opportunity working as a 1st Line Service Desk Analyst to be based in Southampton?

Xact Placements are working with an established Software House who specialise in retail technology ranging from electronic payments, loyalty schemes & digital promotions for real-time and cloud based platforms. They work with large retailers across the UK & Europe to local stores, providing them with innovative solutions to help them grow and manage their businesses.

Our client is also highly committed to providing their staff with a great working environment that has excellent scope for personal development. Their stance is that providing a healthy work life balance is key to building a thriving company. They offer a range of benefits to ensure this from a casual dress code, flexible working hours, breakout rooms, food vans, bonus incentives, regular social events, personal development plans as well a range of employee assistance and financial schemes. They also embrace a green culture and have electronic car charging ports.

Main Duties of the Role
• You will be the first point of contact for all calls.
• You will be responsible for escalating issues following the escalation process
• You will be expected to log & update all calls on call management systems.
• You will provide software support using Remote Control/Access systems, following basic processes and diagnostics to establish the exact problem and implement fixes.
• You will be expected to notify management and the Customer management team via email using the agreed escalation procedure for all high level issues, with regular updates when needed.

Your Skills and Experience
• Excellent communication & customer service skills
• Attention to detail
• Good understanding of SLAs
• Fast learner
• Windows Operating Systems
• Network infrastructure
• Borland & SQL
• Visual Basics and C#
• Microsoft Office
• Remote Connections

Salary
• £18,000-£20,000 per annum

Shift Pattern
• 6am-11pm Monday to Sunday working a shift pattern of 4 days on and 4 days off

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