IT Breakfix Printer Engineer West London

Cerco IT
West London, UK
13 Aug 2019
07 Sep 2019
Contract Type
Full Time
Our Client is looking for a hard-working individual with a can do attitude, responsible for the completion of break-fix service calls for a wide variety of customers. You will need HP experience of printers, hardware and plotters.

To ensure internal and external customers' requirements are met to the required specification, quality and within agreed SLA's.

Core Duties and responsibilities
  • Investigate, diagnose, troubleshoot and resolve a wide variety of hardware problems within agreed
  • client SLA's.
  • Assemble, configure and install major brand hardware.
  • Escalate calls when necessary, providing full status updates to internal team and client.
  • Write up support calls and maintain documents and records to a professional standard.
  • Attend technical training and certification programs as required.
  • Use change control process for installations, moves, additions and changes.

Skill Profile Essential Skills
  • HP experience with knowledge of printers, Hardware and plotters
  • Break Fix experience
  • Demonstrate a proven working knowledge of printers, laptops, servers, routers and switches.
  • Demonstrate strong analytical and problem-solving skills.
  • Experience in installing, configuring, troubleshooting and supporting a multiplatform of technologies.
  • An adaptable and flexible approach to work and travel is essential.
  • Current clean British driving licence
  • Excellent interpersonal and customer facing skills.
  • Manufacturer accreditations are highly desirable

Application Process: Please visit our website to begin the recruitment process. Ensure that you answer all of the questions and attach your CV. When doing the skills test allow 15 mins of quiet time as the test is timed. We recommend that you do the test on a PC, laptop or tablet as some smart phones are not compatible.

Please be aware that Cerco operate as a Recruitment Agency/Employment Business. Training (if needed) takes place at our HQ in Crewe, Cheshire. We recruit and place engineers throughout the UK. After passing our training course we will look for work for you with our clients. Work cannot be guaranteed but as we invest in your training, we will always endeavour to keep you in work.

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