Domestic Gas Engineer

Swale Heating
Ipswich, UK
29 Jul 2019
06 Sep 2019
Contract Type
Full Time
Domestic Gas Engineer (Technician) - Ipswich

Swale Heating are one of the biggest and most recognised heating specialists in Kent.We have been operating since 1972 - meeting the heating needs of the South East of England. We are trusted by our customers to keep them safe and warm, every day of the year - this overriding objective drives everything we do.

We are currently recruiting for a Domestic Gas Engineer to be field based in the Ipswich area. As a suitable candidate for this role you must have all the essential gas qualifications, excellent customer service skills and have a clear focus on the quality of your work. You must be credible and comfortable when dealing with our clients and office staff. We are looking for high calibre engineers who are reliable, responsible, determined and can also be a team player.

Purpose of the Role:

Being at the leading edge of the Swale Heating Operations you are expected to provide and deliver a quality system of work in the areas of gas and plumbing repairs and maintenance in a timely manner.

As a Technician you are expected to meet the targets set of you to achieve this role, these include, but are not limited to First Time Fix, Productivity, Customer Satisfaction and Cost per Job.

You are expected to keep apprised of any Gas Safety regulation changes and uphold the highest quality of work.

This system of work is based on the sound principles of a good Health and Safety Policy, thus ensuring that the service the Company provides continues to meet the ever demanding and changing requirements of our clients and their customers.

You will be Gas Safe qualified and ensure that all your qualifications are current. This role is of a physical nature and may involve lifting heavy equipment or working at height.

Essential Qualifications:
  • CCN1, CPA1, CKR1, HTR1, CENWAT (Minimum of six months before expiry)
  • Energy Efficiency
  • Full UK Driving Licence

Additional sought qualifications:
  • Up-to-date Asbestos Awareness certificate
  • Solar Thermal
  • Unvented Hot Water
  • Air Source Heat pumps
  • Ground Source Heat Pumps
  • Auditing - VRQ3, SSSTS

Experience required:

Minimum of 2 years gas servicing and maintenance experience preferred.

Key tasks:
  • To achieve a first-time fix in excess of 75%
  • To minimise parts costs
  • To maintain customer satisfaction
  • Identify where situations or conditions are to unsafe standards and take appropriate actions within your remit.
  • Ensure that your actions put the safety of other employees and or residents first.
  • Proactively seek to improve Customer Service and process.
  • Investigation and resolution of complaint jobs
  • Carry out task as set to you by the Regional Field Manager.
  • Use and maintain tools, equipment and personal protective equipment in a safe and appropriate manner.

Behavioural Competencies:
  1. Customer Focus
  2. Quality Orientation
  3. Communications
  4. Safety Awareness
  5. Maintaining work standards
  6. Continuous Improvement


Field based in and around Ipswich (IP postcode) area

Job details:

Competitive Salary

Benefits include company van, pension, paid holiday, discount scheme and Employee Assistance Programme

If you would like to find out more about this role, please contact the recruitment team on 01795 513999.

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore, we would urge candidates to submit an application as early as possible.

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