ICT Service Desk Analyst

£19945 - £22021 per annum
26 Jul 2019
23 Aug 2019
Recruitment Genius Ltd
Contract Type
Full Time
This is a friendly business focussed Council passionate about delivering services efficiently and effectively without losing the human touch. They believe that their staff members are their most valuable asset. They are committed to attracting and retaining the very best and utilising all the talent and experience available. They recognise the importance of helping their employees balance their work and home life by offering flexible working that enable them to balance their working life with other priorities including part-time working, home-working, compressed hours and job sharing.

You will be part of the ICT Services partnership supporting both councils. As a member of the Service Desk team, you will be required to help maintain their excellent level of ICT support for staff and Councillors. Each day varies as you support staff across sites and deal with incidents and requests relating to desktop hardware, access to corporate systems and various software applications, printing, landline and mobile telephony.

You will be working with a number of enterprise technologies such as VoIP, Windows 7 & 10, Active Directory, Exchange, and Citrix.

You will need to be highly customer-focused with the ability to assimilate technology quickly and able to troubleshoot complex IT problems. You must have excellent communications skills and be able to match your communication style to the needs of the customer.

Benefits include:
- Excellent working environment
- Flexible working hours
- Free on site parking
- Membership of the Local Government Pension Scheme
- Between 24 and 34 days annual leave (pro rata, dependent on length of service) plus bank holidays

Own transport and a full driving licence is a must as you will need to travel between a number of sites within the county.

Changes are on the horizon across Northamptonshire in which the county council and all the district and boroughs councils will join to create unitary authorities covering populations of over 300,000 each. This transformation could open the doors to new and exciting career opportunities for all their employees.

Closing Date: Monday 5 August 2019 at midnight
Interviews: Wednesday 14 August 2019

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