Customer Services Representative

£20000 - £25000 per annum
25 Jul 2019
22 Aug 2019
Recruitment Genius Ltd
Customer Service
Contract Type
Full Time
Manchester - Full Time 35 hours per week with an early finish Friday

28 days holiday, along with additional holidays per annum.

£20,000 - £25,000 depending on experience

This company is currently seeking a Customer Services Representative to join their team. The role will be based in their modern Head Office in Swinton Manchester, they aim to encourage engagement and productivity within their staff by making their offices a vibrant space, natural light, empowering quotations and table tennis as part of their design.

They pride themselves in offering the best service, price and products around for online retail. Since their foundation they have pulled out all the stops to build an impressive catalogue and are way ahead of the market trends, with latest technology in place and forward thinking in the huge online market.

As well as offering the best products around they strive to offer the most helpful and reassuring Customer Service and experience.

They are looking for a Customer Services Representative to continue to build this experience.

Duties and Responsibilities:

- Being able to multitask whilst prioritising workloads.

- Customer focused and passionate about providing exceptional Customer Service on the phone, email and online conversations, along with dealing with dissatisfied customers efficiently to ensure an amicable solution is provided.

- Excellent telephone manner, exceptional interpersonal and negotiation skills.

- The ability to drive culture and values from within the team and positively influence a cohesive and motivated Customer Service team, providing support to colleagues and peers.

- To be responsible for the training of the Customer Service team and ensure adherence to procedures.

- To show initiative analysing and reinventing business processes that support the operation and to encourage continuous improvement.

- Taking own initiative and responsibly on decision making.

- To accurately forecast, plan and organise customer service reports, whilst ensuring operational efficiency is maintained

- Experience with small repairs (watches) is a bonus but not essential as full training will be given, will need to be happy to be hands on