IT 1st Line Support Engineer

Ace Legal
Salisbury, UK
23 Jul 2019
03 Sep 2019
Contract Type
Full Time
We are recruiting for our client, a professional services firm in Salisbury for an IT Support Engineer.

The hours are 9-5pm Monday to Friday. Any travel expenses to London (on occasions) will be paid for.

As 1st Line IT support you will be the initial point of contact for support calls.

You will be expected to log, categorise, troubleshoot, fix and escalate where applicable to 2nd line support.

The role will be based in our Salisbury office with occasional visits to the London office as well as the possibility of visiting their remote workers so a clean driving licence and own transport is desirable but not essential.

You will be responsible for primary application support covering both Microsoft Office as well as numerous legal applications. You will also be involved in the installation and configuration of a range of application packages as well as performing upgrades of both hardware and software.

The ideal candidate will have a good understanding of the following:
  • Windows 7 and 10
  • Microsoft Office 2010 - 2016
  • Basic networking skills
  • Understanding of hardware components

As the primary point of contact you must have excellent customer service skills with a positive telephone manner.

You will be able to work on your own initiative but operate as part of the IT support team.

Key competencies include:
  • Positive
  • Proactive
  • Conscientious
  • Good communicator
  • Team Player
  • Methodical
  • Analytical
  • Flexible
  • Attention to detail
  • 25 days holiday (increasing to 26 days after 4 years' service and 27 days after 5 years' service)
  • 2 x salary life assurance
  • Private Medical Insurance (after 6 months)
  • Pension
  • Optional benefits - covering various other flexible benefits.

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