Customer Service Advisor

Location
Didsbury
Salary
Up to £24000 per annum
Posted
23 Jul 2019
Closes
20 Aug 2019
Ref
00096896
Contact
Recruitment Genius Ltd
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
Shift Pattern: 12-hour evening shift from 7pm to 7am, 4 days on, 4 days off

This award-winning Online Casino business has been leaders in their target markets for 14 years. A 'family-feel' organisation that prioritizes its employees and their ongoing development and well-being, they are looking for a highly motivated, Customer Service specialist to join the team.

Key Responsibilities

- Servicing all inbound contact; predominantly via Web Chat, also using Email and Phone, striving for First Contact Resolution and maximum customer advocacy
- Creating engaging interactions with their customers, developing relationships with 'regulars' and using each and every interaction as an opportunity to promote the best aspects of your engaging personality!
- Playing an active role in customer retention, using knowledge of the business processes to offer suitable rewards and incentives
- X and Upselling customers (to other brands), as and when applicable

The successful candidate will possess

- An engaging personality, someone who will naturally gain rapport with their varied customer base
- A team player, they have a supportive, 'family' culture
- Excellent written and verbal customer service and interpersonal skills
- The ability to work under pressure and multi-task during busy periods
- An ability to learn and operate multiple systems
- A minimum of 1 years experience working within a Customer Service capacity

The shift pattern currently available is -

- 12-hour evening shift from 7pm to 7am, 4 days on, 4 days off

They offer

- An excellent basic salary of £22,000 with a bonus of up to £250 per month and regular team incentives
- A competitive pension scheme
- A company-funded healthcare scheme
- Great prospects for career progression.
- Free parking, free fruit, free tea and coffee and lots more besides!

Get the Recruitment Genius Advantage today. As the UK's largest online recruitment advertising company placing more candidates than anyone else.

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