Engineering Manager / Supervisor

London, UK
04 Sep 2019
09 Sep 2019
Contract Type
Full Time
Engineering Manager / Supervisor

London & Home Counties

£32,000 - £34,000 Annually + Company Car, Phone, Laptop

About the Client:

* Our client, specialists in the Fire and Security industry, are seeking a hardworking and passionate Engineering Manager / Supervisor based around the London and Home counties area to join their Service team on a permanent basis.

The Role:

* Managing and mentoring the Service Engineering Team to ensure that clear and precise goals/targets are met, or exceeded

* Reviewing the processes, procedures, performance, resourcing and targets regularly to ensure that all growth and customer service KPI's are met and exceeded

* Manage individual and team performance, through reviews and appraisals, setting key personal development objectives in line with the company and department strategy

* Attend Senior Management Meetings to present new and forward-thinking strategies for the development of the business

* Assist with client visits when required, and prepare reports, in requested format

* Ensure that the day to day operations of the Engineering service team, Supervisors and Senior Engineers are managed in a commercially efficient manner

* Receive and process escalated client queries, to ensure a proper and efficient service is rendered

* Update maintain service processes under the companies ISO procedures. Ensure that all current legislation is adhered to strictly, including but not limited to Waste Management, Industry legislation, health & Safety, GDPR etc

Qualities Required:

* To have at least 5 years' proven experience in the servicing and maintaining of Fire & Security systems

* Proven ability to install, test, commission and service Fire & Security systems

* Excellent fault finding and diagnostic skills, with ability to resolve by elimination or technical recommendations

* Programming /software to cause and effect level on all main line products

* Proven Team management skills, or a desire to develop as a Team Leader. Would suit an experienced Senior Engineer, ready to take the next step

* To have the ability Collaborate directly with other engineers to provide coaching and expertise in choosing the right processes and technologies

* To have the ability to fault find and resolve issues in a logical manner

* To have good verbal and written communication skills, including the ability to prepare reports and complete service call-out documentation

Does this job interest you? Excellent. You can do the following:

* Apply today! Whether you feel you have the right experience or not, we will always help you.

* Contact Nelson via email or you can call them on (phone number removed) and (phone number removed)

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