Crisis Navigator (University Credit) - Hammersmith

Recruiter
BBL Recruitment
Location
UK
Salary
Competitive
Posted
20 Jul 2019
Closes
24 Jul 2019
Ref
1213671922
Contract Type
Permanent
Hours
Full Time
Crisis Navigator (University Credit) - Hammersmith
Pay: £21ph umbrella Hours: 37 hour week Duration: 5 month ongoing Sector: Public Scope: Inside IR-35
Job Purpose:
  • The new role of Universal Credit (UC) Crisis Navigator will mitigate the impact of the Government's UC programme by delivering an excellent resolutions project to residents experiencing UC related crisis and who, as a result, may be in significant financial difficulty and/or at risk of potential homelessness.
  • To mitigate against UC-related crisis, the post holder will support and enable affected residents to access specialist services and 'navigate' through the whole range of relevant multi-agency teams of professionals in the borough.
Duties:
  • Mitigate the impact of Government's UC programme by identifying and supporting residents experiencing UC related crisis and who, as a result, may be in significant financial difficulty and/or at risk of potential homelessness.
  • Champion the needs of those who may have prolonged benefit, housing, or food poverty issues by collaborating with the local Foodbanks, County Courts, Registered Providers, Private Rented Sector landlords, advice agencies, law centres and statutory services.
  • Deliver timely intervention for residents to enhance their chances of maintaining their tenancy or improving their financial situation by addressing the causes rather than the symptoms of why arrears accrued, or why their financial situation became critical.
  • Provide a single point of contact for affected residents to access multi-sector services and professionals to avert any UC-related crisis or prevent it from worsening.
  • To carry out benefit and affordability assessments for affected residents and provide advice on how to manage the impact of Universal Credit and other relevant aspects of welfare reform.
  • Negotiate with landlords on residents' behalf to sustain tenancies and enable access to floating support and/or charitable organisations to overcome the immediate crisis and agree steps towards longer term stability.
  • Monitor and chase the status of claims by liaising with the relevant benefits office and support or enable successful applications for UC Alternative Payment Arrangements (APA) and Discretionary Housing Payment (DHP) for struggling or vulnerable tenants.
  • Deliver a series of need-specific advice and support for residents to overcome immediate crisis including completing relevant forms and applications and attending appointments with residents as and when necessary.
Experience:
  • Demonstrate an in depth understanding of the implications of Welfare Reform Act 2012.
  • Working knowledge of Universal Credit and other welfare benefits.
  • Working knowledge of housing law relating, in particular, to homelessness, security of tenure and the rights and duties of private rented sector tenants and landlords.
  • Evidence of effective engagement with stakeholders and partners to achieve joined up solutions.
  • Experience of working in a controlled environment and delivering high standards of performance.
  • Ability to organise work to deadlines and targets and to work effectively under pressure.
  • Ability to work effectively as a member of a team and to work with initiative and minimum supervision as required.
  • Experience of providing high quality statistical information.

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