Field Service Engineer - ATM

Pyramid Search and Selection
Colchester, UK
20 Jul 2019
24 Jul 2019
Contract Type
Full Time
Please note, an ote of circa £30k is very achievable for a Field Service Engineer with ATM experience. The role is to work for an industry leader, who offers great incentives and a career.

In addition to the salary there are generous bonus payments and paid overtime, all of which greatly increases the salary for the ATM Field Service Engineer, to and above £30k.

Hours of work are excellent too, 8.30 - 5.30pm, plus only 1 weekend in 4. Any hours over the standard 40 are paid as overtime.

Our client offers a wide range of solutions to the world's leading banks, retail and commercial institutions and delivering a first-class experience to their customers, therefore a great opportunity, offering a great career path.

They are looking for experienced Field Service Engineers to cover Colchester / Chelmsford and surrounding areas, to provide on-site technical support to all their major customers, ensuring that Service Level Agreements are adhered to. Ideally you will live within a 10 mile radius of either area.

This is very much a customer facing role and you will need to be comfortable liaising with all levels of personnel.

Due to the nature of the role excellent interpersonal skills are also paramount in house, as you will be dealing with many different departments within the organization, including senior management.

Main Responsibilities include
  • Maintaining, repairing and installing in line with the defined requirements.
  • Respond to all technical hardware problems within the accounts and clients
  • Ensure the parts requirements of the customer are communicated to the Logistics Operation and that the logistics support the customer's expectations.
  • Communicate with all internal personnel involved with the accounts ensuring that the associates understand the level of service performance agreed.
  • Monitor the performance in responsible customer Accounts to ensure that expected performance levels are being met.
  • Coordinate with the technical resources necessary to resolve critical customer situations.
  • Interface with and coordinate the efforts of sub-contractors when needed.

Skills and Experience Required
  • Possess technical knowledge and experiencee ideally with ATM and related products
  • Hold good communication skills and situation management skills
  • Able to work well in a Team or Individual situation.
  • Must be able to be security vetted for last 10 years

Hours of work are 8.30am to 5.30pm, 40hr week.

1 weekend in 4 rostered which is paid at flat rate with a day in lieu plus a call out bonus.

This is a super position working for an excellent organization. Excellent company benefits, including the bonuses.

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