Systems Development and Training Officer

Recruiter
Surrey County Council
Location
Surrey, UK
Salary
Competitive
Posted
28 Jul 2019
Closes
01 Aug 2019
Ref
1213637587
Sector
Education
Contract Type
Permanent
Hours
Full Time
Description
£34,688 per annum for 36 hours per week based at one of Surrey's local area offices. The successful candidate will be required to travel to other offices and variety of training facilities as required in order provide onsite support and deliver training to the Directorate.

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 24 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.
About the role
Would you like the exciting opportunity to make a difference to the lives of families and young people in Surrey? If so why not join our Performance and Systems team as a Systems Development and Training Officer. Reporting to the Performance and Systems Manager you will lead on a programme of system development, providing 'end to end' solutions to business problems, including liaising with managers and practitioners to develop, test and make live new recording

This role is part of Children, Families, Life Long Learning and Communities (CFLC) directorate, and sits within the Quality and Performance Division. The aim of this division is to improve strategic and operational planning, develop stronger partnership, increase capacity for supporting specific service improvement strategies.

The role will be to work in a team directly across CFLC to ensure business systems are fit for purpose and relevant to the needs of the department and provide practitioners and managers with timely induction and training to enable them to use electronic information systems efficiently.

Your role will involve working on a programme of system development, providing 'end to end' solutions to business problems, including liaising with managers and practitioners to develop, test and make live new recording and reporting tools.

Excellent time management skills, and meticulous attention to detail and focus are needed for this role. You will need to work closely with social care/ education colleagues when responding to requests and are expected to maintain a professional dialogue with all stakeholders throughout the process.

The post holder must be able to work flexibly as the role involves working alongside colleagues in different offices across the Surrey area, undertaking a range of tasks depending on business need.

To be shortlisted to interview for this position your application will clearly evidence:
  • Experience of working with form designer tool within the LCS or Capita One systems
  • Practical knowledge of the full training cycle (delivery)
  • Experience in the designing and delivering effective training of business systems in a local government or similar setting
  • Ability to provide excellent customer service
  • Educated to 'A' level standard or equivalent experience
  • The successful candidate will also be able to demonstrate excellent IT skills, including LCS system, or Capita One system, MS Outlook, Powerpoint, Word, Excel
  • Training qualification will be an advantage.

You will use the variety of test and training case management systems in operation in Children's Services (or the Education's services), be accountable for your tasks while demonstrating an understanding of confidentiality.

You will use business process mapping software, a form designer tools, test new functionality, design and deliver training courses for the case management system in operation in Children's Services (or the Education's services), and be accountable for your tasks while demonstrating an understanding of confidentiality.

For more information please find attached to the bottom of this advert a full job profile.

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