Learning Coordinator

Birmingham, UK
28 Jul 2019
02 Aug 2019
Contract Type
Full Time
Becoming a Learning Coordinator with Knowledgepool:

Knowledgepool are looking for a Learning Coordinator to join their team and facilitate the delivery of training events, working with suppliers to deliver programmes of work whilst keeping to budget and maintaining excellent customer service.

The successful candidate will work as part of a team servicing multiple clients, providing expert knowledge to delight customers and exceed all KPIs and SLAs.

This is a 1 year fixed-term contract.

Working hours: x3 days office based (working 8am to 4pm) and x2 days working from home (working 9am to 5.30pm)

What you will do:

  • Process bookings, amendments, and cancellations via multiple contact channels
  • Create a schedule of events based on required dates/locations
  • Proactively manage training plans to ensure customer needs are met
  • Ensure all customer invoicing is completed correctly
  • Deliver customer service excellence through accuracy and quality
  • Provide assistance with the resolution of complaints

Your experience will include:

  • Strong communication skills (written and verbal)
  • Ability to work within a team based environment and use own initiative where necessary
  • Strong administrative background
  • Good customer service skills
  • Strong IT skills, including Microsoft Office
  • Minimum of 5 GCSEs grade A-C or equivalent

About Knowledgepool

Knowledgepool, part of Capita plc, is a leader in Learning and Development Transformation. Our expertise covers everything from strategic learning consultancy to managed learning services, curriculum design and training delivery to digital and competency management. We also specialise in apprenticeships and pre-employment programmes. You'll be joining a team who are passionate about innovation and who take pride in making learning and training the best experience possible.

What's in it for you?

At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do.

For the duration of your contract, we will work with you to make sure you can perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary, we will give you a holiday allowance and access to the company pensions scheme (dependant on your length of service). You will also have access to a wealth of internal opportunities that could open the door to continuing your career with Capita.

You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now. We understand you might have some questions before taking the step to apply - you can contact for guidance.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
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Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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