Assistant Property Administrator

Curtis Banks
Ipswich, UK
28 Jul 2019
02 Aug 2019
Contract Type
Full Time
The Role

At Curtis Banks, we believe that a business can only be as successful as the people who work for it. Our commitment to encourage employees to take responsibility for their career, encouraging them and offering opportunities for advancement, is an integral part of our business strategy.

We own a commercial property portfolio of over 3,600 properties with a value of over £1 billion. The Property Team of 50+ individuals administer properties across the United Kingdom the use of which ranges from the ordinary to the extraordinary.

We are seeking administration resource in the property team accountable for the general administration of commercial property assets held by Curtis Banks on behalf of SIPP investors. Responsibilities will include management of rent reviews, lease renewals and tenant enquiries.

You will
  • To undertake day to day activities within the property team to meet customer requirements and achieve required targets and objectives.
  • To maintain and develop contact with internal and external customers by both telephone and email to include solicitors, valuers, tenants, investors and financial advisers to ensure accurate communication of information.
  • To ensure a high level of quality and accuracy is maintained, delivering excellent service for all of our customers.
  • To interact with customer and third party enquiries in a professional, fair and consistent manner via both telephone and/or in writing.
  • Understand and adhere to all relevant controls such as internal risk controls, data protection, money laundering and ensure compliance of all regulatory, business and legal requirements.
  • Identify and recommend improvements to current working practices within own team.
  • To consistently promote the company's policy on treating customers fairly (TCF)

Skills and Experience
  • Good understanding of commercial property and an awareness/understanding of the basic landlord tenant framework (Desirable)
  • Understanding of SIPPs, surrounding legislation and regulatory requirements (Desirable).
  • Basic knowledge and understanding of property industry and regulatory requirements. (Desirable)
  • Ability to communicate effectively both verbally and in writing. (Essential)
  • Good people and interpersonal skills to build up effective relationships at all levels internally and externally. (Essential)
  • Ability to plan own workload to meet business requirements and service level agreements. (Desirable)
  • Excellent organisational skills and ability to remain calm under pressure in order to manage customer expectations and deadlines. (Desirable)
  • Must possess strong attention to detail; possessing the ability to learn new procedures quickly and to be able to manage multiple job functions. (Essential)
  • Proficient in the Microsoft Office Suite (Desirable)
  • Relevant work experience. (Desirable)

  • 5 GCSE's (or equivalent at grades A-C (or equivalent) to include English and Maths (essential)
  • To obtain the Life and Pensions Foundation Certificate (or equivalent) within 12 - 18 months

Working for Curtis Banks has never been so rewarding...
  • Everyone receives a generous salary, fantastic holiday benefits and the opportunity to take part in our Sharesave Scheme.
  • Amazing Pension contributions from the business
  • Benefits scheme that includes discounts from shops, gyms etc.

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