Client Service Co-ordinator

Sheffield, UK
20 Jul 2019
24 Jul 2019
Contract Type
Full Time
ResponsibilitiesClient Service Co-ordinator

We're hiring!

Aon are currently recruiting a Client Service Co-ordinator to join our team in Sheffield. The Client Service Co-ordinator will be primarily responsible for being the main contact between Pensions Administration teams and their main stakeholders.

About Aon

Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.

About the Role

Your impact as a Client Service Co-ordinator:

Being a key contact for the Operations teams with regards to general/overall knowledge on client contracts across varying pensions schemes, including work scope, service level agreements (SLAs), service failure penalties / success bonuses, etc. Owning and managing the relationship and expectations between Operations teams and key stakeholders, these include the Client, Client Managers, Third Party Providers and other Internal Aon Parties.Monitoring and coordinating current operations delivery per client, ensuring SLAs and client projects are delivered to required standards of quality and timeliness. Ensuring all client generated escalations, complaints and corrective actions are owned and proactively managed to closure within agreed deadlines. Attending client meetings to report on and discuss contracted services and to discuss changes. Improving client knowledge, awareness and best practice across teams, ensuring colleagues have the appropriate level of knowledge to deliver exceptional service.Identifying any service delivery risks for each client, ensuring mitigating actions are implemented, as appropriate. Coordinating improvements for the client and driving a culture of continuous improvement across teams.Ensuring any tasks that are beyond the standard contracted service to clients are highlighted to the Client Manager.Being a role model for colleagues by giving constructive feedback and coaching to support the development of others.Keeping technical pensions knowledge and expertise up to date, especially all regulatory and statutory requirements.You will interact with both internal and external Clients, building strong relationships to manage expectations regarding service delivery.You will work with all colleagues in the team, sharing technical expertise and providing guidance to support the delivery to the client.You will provide feedback to Team Managers on team performance and level of knowledge.You will actively seek to develop your own and Operations teams performance, skills and knowledge to maximise potential and contribution to the business.Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affec...

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