Ecommerce Manager

Recruiter
Quest Search and Selection Ltd
Location
London, UK
Salary
Competitive
Posted
20 Jul 2019
Closes
27 Jul 2019
Ref
1213635232
Contract Type
Permanent
Hours
Full Time
We are looking for a bright new Ecomm manager to look after our website and Amazon marketplace/vendor central accounts. This role requires someone with broad experience of managing and working with an online store. We are a small company, and the online business is a small overall part of but it needs proactive management! The bulk of the work in this role comes with managing the online store - keeping in-stock dates updated, managing sales/pricing, and adding new products when we have a new product launch (which can be up to around 75-100 new items for a new launch).

With a new launch (2-3 times per year) new products need to be created on Magento, pushed up to Amazon Seller (via integration software) and also listed via excel file on Amazon Vendor central. In between launch times, a lot of the focus is on ensuring Google Ads and AMS (Amazon Marketing) are performing well/profitably, clearing overstock and supporting our outsourced customer service agent with any questions or escalations they have.

The role is split between digital marketing (strongly analytical), website management (system/process driven) with some creative content creation (product descriptions) and managing a low-maintenance outsourced customer service rep who looks after customers who purchase via the website and Amazon.

The role is ideal for someone with broad experience, ideally within a small business, who's worked with Google Adwords/Analytics, AMS, Amazon Seller/Vendor and website management. Whilst a lot of the skills required for this role are technical and process driven, in order to be able to manage the Customer Service experience and be the point of escalation for CS, we are looking for someone who understands effective customer service and the overall online store /ecommerce management picture.

We request that candidates send their CV as a Microsoft Word document where possible.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

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