Learning Services Team Manager

Oxford, UK
20 Jul 2019
27 Jul 2019
Contract Type
Full Time
Becoming a Learning Services Team Manager with Knowledgepool

Capita are looking for a Learning Services Team Manager to join the business on a fixed term basis. You will take responsibility for the management of a team ensuring the delivery of excellent customer service through employee engagement and development through a value and performance-based leadership approach. You will also support the development of a culture based on values, behaviours, insight and celebrating success.

Working Hours: 37.5 hours per week

What you will do:
  • Act on customer feedback and demonstrate continuous improvement
  • Assist in the implementation of new and additional services
  • Responsible for resolutions of all operational customer service issues within SLA
  • Attend customer review meetings as required to discuss operational performance
  • Support business plan by reviewing Operational performance and ways of working
  • Develop effective relationships with all internal and external stakeholders
  • Attract, develop, retain and nurture talent to support succession planning
  • Coach and develop direct reports
  • Create high performance teams and encourage continuous improvement
  • Responsible for the business management of HR processes and procedures
  • Manage and support team to achieve their objectives and behaviours

Your experience and skills will include:
  • Managing the delivery of operational efficiencies and service delivery
  • Meeting and exceeding company SLA's
  • Excellent communication skills, with the ability to influence and negotiate
  • People development - Coaching and mentoring.
  • Commercially aware

About Knowledgepool

Knowledgepool, part of Capita plc, is a leader in Learning and Development Transformation. Our expertise covers everything from strategic learning consultancy to managed learning services, curriculum design and training delivery to digital and competency management. We also specialise in apprenticeships and pre-employment programmes. You'll be joining a team who are passionate about innovation and who take pride in making learning and training the best experience possible.

Knowledgepool are part of Capita Plc, the UK's leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers' needs, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.

What's in it for you?

At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do.

As well as a generous basic salary, we also give you 23 day's holidays, company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.

You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now. We understand you might have some questions before taking the step to apply - you can contact for guidance.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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