Customer Relations Advisor (Complaints)

Recruiter
PB Recruitment Consultants Ltd
Location
Dartford, UK
Salary
Competitive
Posted
10 Aug 2019
Closes
02 Sep 2019
Ref
1213365286
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Working with customers to understand their complaints and ensure speedy resolution whilst delivering a best in class customer experience (in line with the Company Vision, Mission and Core Values). Also ensuring that the company is kept up-to-speed with learnings resulting from complaints as appropriate.

Main Duties:
  • Working with customers to understand complaint and ensure the right solutions are sought
  • Escalating challenging cases to Manager in a timely manner (particularly where legal advice may be required)
  • Working within a team environment, building relationships and rapport with both colleagues and customers
  • Participating in the reporting of and learning from complaints including - trend analysis, providing feedback/reports to the relevant departments, participation in ongoing programmes of training and development in relation to the complaint handling processes
  • Delivering a best in class customer experience in line with the Company Vision, Mission and Core Values
  • Taking ownership of the allocated cases from initial registration and keeping customer up-to-speed with progress through to finalisation

Must have previous experience within a regulated, financial complaints handling environment.

Full time 9am-5pm

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