IT Support Coordinator

Recruiter
Advantage Resourcing
Location
High Wycombe, UK
Salary
Competitive
Posted
19 Jul 2019
Closes
27 Jul 2019
Ref
1209393235
Contract Type
Permanent
Hours
Full Time
IT Support Coordinator

Fixed Term Contract (£25,000-£30,000)

Location: You will be based at our office in High Wycombe, however you will be required to travel to our sites in Birmingham, Dublin, Stoke-on-Trent and East Kilbride on occasion

The role

Reporting to the Head of IT , UK and Ireland you will responsible in assisting in the coordination of the support services provided by the IT department and well as taking responsibility for the support of digital/mobile applications.

Required

A background of commercial IT and working in an IT Department

Strong administration skills

Experience of simple project management.

Recent experience of working across/supporting multiple sites.

ITIL knowledge (desirable)

Strong focus on customer service with excellent written and verbal communication skills.

Adept and proactive at problem solving and conflict resolution.

Ability to work on own initiative

Prioritises workload, meets deadlines and manages competing priorities under pressure.

Tasks

Project Management of small cross site/business unit IT projects

Service Now (Helpdesk) queue monitoring and task/incident allocation

Ensure the accurate recording of service requests and incidents and to attribute the correct categorisation and notation to ensure timely and relevant reporting

Point of escalation for user issues

IT Department Communications including

Issue notification

Blog/intranet

Training tips

Liaison with hardware suppliers and maintenance companies
Advantage Resourcing is a service driven recruitment consultancy.

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