Application Support Analyst

Recruiter
Global Technology Solutions Ltd
Location
Reading, UK
Salary
Competitive
Posted
19 Jul 2019
Closes
27 Jul 2019
Ref
1213189231
Contract Type
Permanent
Hours
Full Time
Application Support Analyst

An exciting opportunity has arisen for a Application Support analyst to join well established blue chip organisation based at their prestigious offices in Theale Berkshire.

You will Support user queries on business applications environment including but not exclusively - Apttus Quoting, Aria Billing, OneView Billing, SOM Quote, SOM Contract Approval, work issues to completion and close tickets raised by users, manage quote and billing data issues to completion.

Assist with the Testing of New System Functionality including development and execution of test plans.

Ensure relationships and interfaces with Applications Users, Apps Developers, Sales, Finance and Product Team are built to allow user, system and product queries to be resolved efficiently.

As an Application Support analyst you will have the following key Responsibilities

*Undertake First line support of Quote, Contract and Billing Systems
*Triage and resolve end user support requests, acting as the primary point of contact for end user support and problem resolution.
*Work with the implementation team and provide feedback on how project decisions impact the support process.
*Assist with training process for new sales and billing team members
*Create 'How To' documentation and provide ad hoc user training for workaround to problems.
*Manage Service Now help tickets and meeting established SLA's.
*Work as part of the Agile team to prioritize and schedule enhancement requests and bug fixes

The following Skills are required:

-Computer Literate
-MS Office - Word, Advanced Excel, Power-point
-Quoting or Billing System support experience
-Salesforce Experience
-SAP or Oracle experience
-Candidates require functional knowledge of Sales/CPQ and the use of SFDC

So if you are an Application Analyst with the above experience looking for your next exciting contract please apply now!

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Global Technology Solutions is acting as an Employment Business in relation to this vacancy.

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