Service Desk Analyst

Sopra Steria
Warrington, UK
09 Aug 2019
08 Sep 2019
Contract Type
Full Time
IT Service Desk Analyst

Location: Warrington

Package: Up to £25,000 + 3% Flex Fund + Pension + Bens

Bring your excellent I.T. experience and client liaison skills to us. You'll enjoy an amazing career and take advantage of the growth/learning opportunities we can offer.

Come and work for one of the best kept secrets in I.T.

About us -

We are Sopra Steria, European leaders in Digital Transformation. We provide one of the most comprehensive portfolios of end to end service offerings in the market: Consulting, Systems Integration, Software Development and Business Process Services (including onsite Infrastructure and Network Management).

We are a vibrant and successful offering with a global headcount of circa 40,000 people, including 6000 in the UK.

We will look after you, offer personal improvement, career development and not to mention working alongside some of the best talent the UK has to offer.

Role Overview

Due to expansion and customer demand, we are looking for individuals with technical customer service experience to join a team of analysts on a managed service helpdesk for a series of customers.

We have a dedicated team of specialists within a service centre environment that are responsible for 1st line and 2nd line support, delivering specialist services across a broad range. You will:
  • Manage and take ownership of all change/problem/incidents.
  • Take calls and emails from customers
  • Investigate problems, according to impact, through to resolution or error identification.
  • Update the change/problem/incident records with all progress that occurs, including any actions to correct problems.
  • Analyse change/problem/incidents to determine any trends or apparent problems that occur and involve relevant parties where necessary.
  • Raise problem records based on proactive trend analysis for clients to make recommendations for enhancements to processes and procedures
  • Monitor and audit the process, using qualitative and quantitative Key Performance Indicators.
  • Escalate any technical issues to 2nd / 3rd line support

Great skills to have
  • Customer service experience
  • Basic IT knowledge (Windows 7)
  • Knowledge of MS packages
  • Customer helpdesk experience

Why should you apply -
  • Excellent training, you'll join a company where self-betterment is actively encouraged
  • An enviable client list - we work with some of the biggest names out there
  • We're big - really big. With that comes excellent career growth opportunities

This is a great opportunity and the chance to join a real market leader who regards every single member of the team a pivotal part of the business. We will look after you, offer personal improvement, career development and not to mention working alongside some of the best talent the UK has to offer.

We are forward thinking offering that will reward your hard work with a competitive salary and benefits package and endless career growth opportunities.

Get in touch for more details or to have a confidential discussion about whether this could be the opportunity for you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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