Support Technician

Dorchester Collection
West London, UK
10 Aug 2019
22 Aug 2019
Contract Type
Full Time
The IT Support Technician will join the corporate IT support team who are responsible for the daily oversight and administration of DC infrastructure and third party providers that deliver support for the physical and virtualised infrastructure. The corporate IT support team ensure that all systems are configured and supported in such a way as to maximise availability of systems.

Client Details

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture: Passion - Personality - Respect - Working Together - Creativity

  • Systems Administration - Use monitoring tools to monitor Infrastructure systems ensuring they operate in an optimised manner. Configure and maintain alerts and conduct preventative maintenance for the support desk team.
  • Analytics and Reporting - Provide reporting and documentation to management in reference to the infrastructure.
  • Project Delivery - Support Dorchester Collection IT management in the delivery of new systems and projects to enhance the infrastructure. Contribute to the takeover and delivery of hotel projects internationally.
  • Support reference for DC IT - Provide support to Dorchester Collection corporate office users; other related Dorchester Collection businesses and the other members of the corporate IT helpdesk team
  • Support reference for hotel IT - Provide 3rd level support reference point to hotel IT teams for issues relating to centralised infrastructure.
  • Incident Management - When incidents occur with centralised infrastructure, provide incident management communication and participate as required until the incident is resolved. Provide hotels with direction during emergency situations in order to establish root cause.


  • Any of the following certifications are an advantage: VCA, CCA, ITIL, MCSA/MCSE, CCNA

  • VMware administration
  • Firewall administration / management
  • Network administration / monitoring
  • Basic understanding of IP telephony

Functional Skills, Knowledge
  • Previous experience working as a support technician/engineer with a focus on system administration, virtualisation, networking, and wireless technology.
  • Administration of virtualised infrastructure a key advantage
  • Networking protocols and routing
  • Understanding of LAN, WAN & Wireless networking technologies
  • Knowledge of server and desktop hardware
  • Knowledge of Microsoft Office365 administration
  • Ability to travel internationally from time to time
  • Ability to communicate effectively at all levels of the business

Job Offer

Our success is a result of our employees. We believe that everyone part of our team should share the rewards. For this position this will mean the following benefit package.
  • A competitive salary
  • 50% discount on our F&B outlets
  • Complimentary nights with breakfast within Dorchester Collection after six month's service
  • 20% spa discount
  • Seasonal parties and local social events
  • Complimentary meals whilst on duty

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.

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