2nd Line Infrastructure Field Engineer

Taunton, UK
19 Jul 2019
27 Jul 2019
Contract Type
Full Time
Experienced 2nd Line Infrastructure Field Engineers required to join a UK leader in connected healthcare software and services, who are dedicated to creating and implementing innovative IT solutions. Their solutions are used widely across every major healthcare setting from specialist services to high street pharmacies and community care. As a 2nd Line Infrastructure Field Engineer, you will be part of a field based team, providing installation upgrades, ongoing support and commissioning of IT related products in Taunton.

About the role:

As a 2nd Line Field Engineer, you will be responsible for installation and upgrades of IT equipment, as well as minimising downtime during on-site visits to reduce clinical risk and financial implications to the business and customer. You will also provide timely reports, clearly indicating where problems have arisen and assisting with the resolution in a timely manner.

In addition to this, you will also be involved in the following:
  • Achieving the objective of any site visit in a professional and efficient manner
  • Guard against data loss
  • Ensure the security of customer and personal data at all times
  • Complete all personal admin as required by the line management

About you:

As a 2nd Line Engineer, you will have experience as a Field Engineer within a Healthcare/Pharmaceutical environment, and have strong 2nd Line Infrastructure experience including knowledge of PC and peripheral architecture. You will also have knowledge of current and past Microsoft Workstation operating systems, Active Directory and Virtualisation techniques (Hyper-V).

  • Knowledge of Healthcare/pharmacy market
  • Previous experience of working in a Field based role
  • 2nd Line infrastructure experience
  • Active Directory
  • Virtualisation (Hyper-V / VMWare)
  • Microsoft office
  • Strong Customer Service
  • Full UK driving licence
  • Enhanced DBS cleared

  • Company car and fuel card
  • Company laptop and phone
  • Holiday Buy and sell (min 20 - max 30 holidays annually)
  • Life cover 10X
  • Pension contributions
  • Childcare vouchers
  • Cycle to work scheme and much more

This is a brilliant opportunity for a 2nd Line Infrastructure Engineer to join the UK's leader in connecting healthcare technology.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

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