Service Desk Engineer

Shaw Daniels Solutions
Birmingham, UK
19 Jul 2019
18 Aug 2019
Contract Type
Full Time
Our client is looking for a Service Desk Engineer to join their office in Birmingham. You must be flexible to work a 24/7 shift rota.

Responsibilities - Service Desk Engineer

·Provide remote service desk to all offices and users across the globe

·Prove onsite support to office-based users and executives

·Combination of onboarding/offboarding users, computer deployment, desktop and application support within Microsoft AD and Mac/Linux platform

·Perform a wide variety of Level 1-2 support across many technologies

·Point of escalation to senior tier (System administration team)

·Occasional project team work to deploy solutions for the business

·Training and assist internal customer in the use of technology

·Writing technical documentation and IT internal process and procedures

Experience - Service Desk Engineer

·Experience working with an IT internal services and global / remote team preferable

·Experience with end-user support and Active Directory

·Experience with PCs and Macs

·Knowledge of Active Directory, O365 and G-suite in user management level

·General understanding of LAN & WAN networking principles

·General knowledge of technical infrastructure from desktop to firewall

·Understanding of end-point backup systems and software for desktops

·Familiar with ITIL framework and customer service principles would be highly regarded

·Excellent customer service rating

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