CIB Operations - Business Process Management - Associate - Bournemouth

Bournemouth, UK
20 Jul 2019
25 Jul 2019
Contract Type
Full Time
J.P. Morgan is a global leader in financial services, offering solutions to the world's most important corporations, governments and institutions in more than 100 countries.

J.P. Morgan's Corporate & Investment Bank (CIB) is global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Location Description:
Over 4,000 employees work at the Bournemouth Corporate Centre. We take immense pride in our work and in helping our community. We're proud to leverage the local workforce and engage closely with schools and charities. Our campus is set in 13 acres of grounds and includes on-site Tennis Courts and easy access to local sports facilities. We have good transport links including our commuter bus service. The site is currently benefitting from massive investment, redeveloping the office space into a High Performance Workspace and adding exciting new offerings to our communal spaces. We have 2 restaurants on site offering a wide range of healthy options. The staff are able to join a wide range of groups from yoga to language classes, to groups supporting the diverse range of cultures represented here.

Department Description:
The Risk & Control Management (RCM) office is a key function for CIB Operations focussed on ownership, enhancement and execution of controls. RCM is responsible for the oversight of the Control Environment for the Operations functions that support the business. RCM works in partnership with the Business Control Office to provide the business with a comprehensive view of control risk.

Team Background:
This role is part of a new multi-year initiative to deliver an integrated solution to model, analyse, and optimise our processes, controls and design decisions in one platform. The role sits within a central team responsible for all phases of Business Process Management (BPM), from planning and documentation to analysis and optimisation of processes.

The team is partnering across lines of business and functions to implement a process/decision modeling programme, which includes deploying software, creating guidelines and on-going governance. This will deliver a repository of process models that are recognised as the "single source of the truth" across all CIB Operations processes, which can be built upon to overlay risk and controls, regulations, policies, procedures, etc.
Key Responsibilities:
  • Develop expertise in the theory and craft of BPM across CIB Operations
  • Establish relationships with business and technology stakeholders, to facilitate BPM implementation
  • Collaborate with subject matter experts in the business, project managers and technologists to articulate business rules, data models, and document and design processes
  • Conduct process and controls analysis, and then creation and testing of models based on requirements
  • Serve as a subject matter expert in process modeling for the operations community and lead line of business modelers to ensure they deliver consistent, high-quality, on-time work
  • Work in partnership with technology to capture the details of the various control processes at a level that reflects the actual flow within the technical stack

Required Skills:
  • Analytical mind-set, creativity and commercial focus to deliver optimal solutions for the business
  • Experience building and sustaining long-term relationships with clients and colleagues
  • Negotiation and relationship skills as you work with operations, technology and business project sponsors and stakeholders to build complex solutions while balancing competing priorities
  • Intellectual curiosity to expand your knowledge/understanding of architecture and design techniques over time with Business Process Management and Process Mining tools
  • Strong analytical skills, with experience collecting, analysing and synthesising large datasets
  • Ability to communicate clearly and confidently across multiple aspects of the organization at all levels; confidence in communicating with management
  • Judgment to prioritise and escalate issues in order to influence objectives and outcomes
  • Ability to think strategically and understand the bigger picture
  • Willingness to work independently with responsibility over delivery

Additional Skills:
  • Consultant with a top-tier management consulting firm or an internal consulting/corporate strategy team
  • Experience with a Business Process Modeling tool (e.g. Signavio, Lombardi Blueprint, IBM Blueworks, etc.)
  • Familiarity in working with standard modeling notations including Business Process Modeling Notation (BPMN 2.0) or Decision Modeling Notation (DMN 1.1) is beneficial
  • Experience with a Process Mining tool (e.g. Celonis, QPR ProcessAnalyzer, etc.)
  • Capability to develop data visualisations of large datasets through tools such as Qlikview/Tableu/PowerBI
  • Familiarity with JavaScript and/or Python programming language is highly desirable

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