CIB - Wholesale Payments - Client Services Account Manager (French Language) - Financial Institution

Bournemouth, UK
19 Jul 2019
23 Jul 2019
Contract Type
Full Time
CIB - Treasury Services - EMEA Client Service Account Manager-French Language -Associate - Bournemouth

Job Description

A Client Service Account Manager maintains and enhances best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.

Key Responsibilities

• Develop, maintain and broaden partnerships with Clients
• Understand Clients' business to predict their needs and provide appropriate solutions
• Become the Clients' trusted adviser
• Assist in developing and executing strategic Client plans
• Promote use of self-service tools to reduce number of Client enquiries
• Analyse payment and associated activities in order to identify efficiencies and cross sell opportunities
• Promote sharing of experience and best practice across the Service team
• Participate in and support TS initiatives
• Identify opportunities for product development and enhancement
• Develop internal partnerships (e.g. Sales, Operations, Product, CFS)
• Identify and escalate potential risk associated with Client activities
• Record all Client interactions (e.g. calls, meetings, issues, proactive communications)
• Own the end to end process of the client accounts migration due to Legal Entity Strategy, coordinating the different internal teams involved and liaising with the client, ensuring resolution to execute seamless accounts migration for the clients .


Key Skills

• Excellent verbal and written communication skills

• French speaker (Fluent /Bi-lingual) mandatory

• Other foreign Language skills preferred

• Ability to work effectively under pressure whilst maintaining a professional manner
• Dual-ability to work effectively as both a team player and alone
• Demonstration of cultural sensitivity and awareness
• Proven negotiation skills
• Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines
• Ability to develop and mobilise internal networks and resources
• Ability to effectively use and manage multiple systems

• Ability to travel frequently to meet with clients


• Client service and portfolio management experience
• Knowledge and understanding of Treasury Services products, processes and risk policies

About J.P. Morgan's Corporate & Investment Bank:

J.P. Morgan's Corporate & Investment Bank is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Further information about J.P. Morgan is available at .

JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer and a member of the UK Government's Disability Confident Scheme.

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