IT 2nd Line Support

Recruiter
Hays
Location
Eye, UK
Salary
Competitive
Posted
11 Jul 2019
Closes
01 Aug 2019
Ref
1205513060
Contract Type
Permanent
Hours
Full Time
IT 2nd Line Support - Up to £26,000 pro rata - Norfolk - 12 Month FTC

Your new company
I am currently working with a well established and market-leading organisation in technology products looking to on board a 2nd Line Support engineer to join there experienced IT team supporting the business's sites across the UK and Ireland.

Your new role
In your new role you will find yourself within a team of 9 split between Development, Application support and 1st - 3rd line engineers, being responsible for providing IT services and support across the UK&I offices. You will be working closely with the 1st & 3rd line teams managing incidents or service requests that cannot be solved immediately by the 1st line support team this will involve troubleshooting or resolving technical faults, fulfilling service requests, assisting with projects and events and answering query's.

What you'll need to succeed
Your previous experience in a fast paced and demanding IT service desk and broad technical knowledge in a variety of IT infrastructure systems and hardware will all benefit you in your new role. Being a team player and excellent customer service and communication skills as well as your technical knowledge of Active directory, Group policy, DNS and DHCP as well as Linux Server technologies will all lead to your success in this role.

What you'll get in return
In return you will receive a competitive salary and great benefits package, with all the tools and technology to complete your duties to the best of your abilities.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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