1st Line Support

Interaction Recruitment
Kettering, UK
20 Jul 2019
22 Jul 2019
Contract Type
Full Time
Job Title: 1st Line Support

Role Type: Temp to Perm

Location: Kettering

Salary: Dependant on experience

Hours: Monday - Friday 0800-1630, 0900-1730 or 1130 - 2000

We are looking for a 1st Line Support Technician to join our Kettering-based client, on a temp to perm basis, to provide support within the IT Department

The right candidate will have: -

- Experience of working within a customer service or helpdesk environment and working to SLA targets

- Familiar with service desk technology solutions as well as printers and mobile devices

- Good communication, both written and verbal and strong customer focus

- Ability to prioritise work and demonstrate initiative

- Self-motivated with a proactive attitude

The main accountabilities are:

- Taking phone calls and requests for IT Assistance

- Keep staff and customers informed of reported requests and progress

- Act as escalation point for incidents / requests

- Assist with the support and maintenance of IT business services

- Assist with assigned projects and tasks

- Work within a small team as part of a wider service delivery function

- Assist with maintenance of workstation hardware and other devices

If you are immediately available, and would like to be considered for this role, please email your CV to or call .

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